Larian Studios
IT Infrastructure Support Lead
Guildford
Posted 3 days ago
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Job Title: IT Infrastructure Support Lead
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games. As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
- Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
- Coordinate the daily support workload, setting priorities and assigning work across the team
- Ensure tickets and requests are correctly logged, categorised, prioritised, and assigned
- Escalate unresolved or complex issues through the appropriate channels when needed
- Oversee user onboarding and offboarding activities
- Organise the preparation and delivery of workstations, laptops, and other IT equipment
- Use Microsoft Intune for device management and application deployment across the organisation
- Maintain the global IT asset inventory
- Track software licence allocation and keep licence records accurate
- Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
- Provide training and technical guidance to the Support Team on IT operational systems and procedures
- Take part in the change management process
- Support backup management, disaster recovery, and business continuity procedures
- Keep monitoring systems running to help ensure system availability and reliability
- Contribute to IT infrastructure upgrades and migrations
- Ensure the team follows IT security standards and best practices
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Requirements
- Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
- Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
- Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
- Proficiency administering Google Workspace, including user accounts, groups, access, and core services
- Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
- Track record of coordinating user onboarding, offboarding, and IT equipment deployment
- Background managing IT asset inventories and software licence records
- Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
- Good understanding of IT security standards and best practices
- Strong organisational skills and the ability to manage multiple priorities
- Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
- Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations
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Nice to Haves
- Exposure to infrastructure monitoring platforms
- Track record of supporting teams across multiple international locations and time zones
- Experience supporting Perforce Helix Core and P4V
- Familiarity with enterprise backup platforms
- Comfort using PowerShell or other scripting tools to automate support and administrative tasks
- Background in large-scale migration projects and operating system upgrades
- Working knowledge of Windows, Linux, and macOS environments
What We Offer
- An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
- An open, collaborative environment where ideas are welcome and encouraged
- A managerial team consisting of highly experienced game developers at the top of their fields
- Sharing hobbies and passions with like-minded colleagues
- Inclusive environment with many activities organized by the studios or the employees
- Commitment to making the best game possible for the fans, including listening to community feedback
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