Nordscale Operations
IT Manager
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About Nordscale
Nordscale is the specialist operator for mission-critical AI data centres. We manage the operations that keep AI compute sites running reliably, efficiently, and safely. Founded as a strategic partnership between the AI hyperscaler Nscale and Norwegian energy company Nordkraft, we harness local expertise and data centre operations experience to deliver service excellence to our customers, while building skilled local jobs and partnering with Norwegian businesses to create lasting value in the regions where we work.
Our culture combines local Northern Norwegian values, international expertise, and disciplined operational excellence. We’re a team built on trust, ownership, and collaboration: we communicate openly, take accountability for outcomes, and work as one team across sites, partners, and functions to deliver performance people can depend on.
About The Role (Job Purpose)
The IT Manager will lead and own the information technology function for Nordscale Operations, supporting a rapidly scaling workforce across a mission-critical data centre facility in Narvik. In this hands-on role, you will drive all aspects of IT operations, from infrastructure planning and asset management to end-user support.
As the organization scales, you will have direct responsibility for IT strategy, procurement decisions, technical implementation, and staff enablement. This is a self-driven position requiring operational work.
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What You’ll Be Doing (Responsibilities)
- Own the entire IT function and act as senior technical authority for information technology
- Lead procurement, evaluation, and purchasing of all internal IT equipment and internal software licenses
- Set up, configure, and distribute IT equipment to employees, and maintain an asset inventory and lifecycle management process
- Provide technical support to end users (troubleshoot hardware and software issues)
- Establish IT policies, security standards, and operational procedures aligned with data centre compliance requirements
- Manage cyber security, data protection, and business continuity measures; coordinate with external security partners as needed
- Plan and execute IT system upgrades, migrations, and technical refreshes
- Monitor IT system performance, uptime, and user experience; identify and implement improvements
- Manage relationships with external IT vendors and service providers
- Scale IT infrastructure and support functions as the organization grows and staff expands
About You (Skills, Qualifications & Experience)
Key Characteristics
- Hands-on, self-driven, and able to execute without constant direction
- Structured, disciplined, and highly organized in managing multiple projects and priorities
- Strong problem-solving and troubleshooting mindset
- Proactive in identifying risks and implementing preventative measures
- Comfortable making decisions independently and taking ownership of outcomes
- Collaborative and able to communicate technical concepts clearly to non-technical stakeholders
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Skills & Qualifications
- Previous experience with hands-on IT management or systems administration experience
- Experience with IT asset management, procurement, and vendor management
- Familiarity with cybersecurity best practices, data protection, and compliance frameworks
- Experience supporting end users across different technical skill levels
- Certification in IT management, systems administration, or cybersecurity is desirable but not required
What We Can Offer You
- Competitive salary negotiable based on experience
- Performance-based bonus tied to results and company performance
- Opportunity to lead operations in a rapidly scaling AI infrastructure environment
- Relocation package if required
Equal Opportunities Statement
We are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
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