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IT Manager - Full remote
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IT Manager – Fully Remote, UK
Permanent | Fully Remote | Exceptional Flexibility
Role Purpose
We are looking for an experienced IT Manager to take overall responsibility for the governance, performance, security and development of a fully outsourced IT environment.
The organisation operates through a Managed Service Provider (MSP) which delivers the full infrastructure and IT support provision. The IT Manager will act as the internal owner of this service, ensuring the MSP delivers against agreed standards, providing strong value for money and continually improving the service.
The role will also have organisational ownership of an outsourced Salesforce platform, ensuring it remains secure, effective, well governed and aligned with business needs.
This is a strategic and relationship-led role, requiring someone who can confidently manage suppliers, challenge delivery, control risk and translate technology into clear business outcomes.
Key Responsibilities
MSP & Supplier Management
- Own the relationship with the organisation’s MSP and other technology suppliers.
- Manage service performance against SLAs, KPIs, contracts and agreed service standards.
- Challenge and negotiate supplier performance, pricing, scope and service provision.
- Lead regular service reviews and ensure agreed improvements are delivered.
- Manage escalations, major incidents and service risks.
- Oversee contract renewals, commercial negotiations and supplier changes.
- Ensure the organisation receives appropriate value, quality and flexibility from its outsourced provision.
IT Governance, Risk & Security
- Maintain oversight of the organisation’s IT environment, despite infrastructure and support being externally managed.
- Identify, manage and report IT, cybersecurity and supplier risks.
- Ensure appropriate controls are in place across identity and access management, data protection, backup, disaster recovery and business continuity.
- Work with the MSP and other suppliers to manage security incidents, vulnerabilities and remediation.
- Provide clear assurance and risk reporting to senior leadership.
- Ensure IT services remain compliant with relevant regulatory and organisational requirements.
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Salesforce Ownership
- Act as the internal organisational owner for the outsourced Salesforce platform.
- Manage the relationship with the Salesforce provider and oversee service performance.
- Ensure effective governance of the platform remains cost-effective and fit for purpose.
- Work with business stakeholders to ensure Salesforce supports operational and strategic objectives.
IT Strategy & Development
- Contribute to and help deliver the organisation’s IT and digital strategy.
- Develop and maintain an IT roadmap aligned with organisational priorities.
- Identify opportunities for technology improvement, automation and efficiency.
- Assess emerging technologies and make recommendations where they provide clear organisational value.
- Lead or oversee IT projects, managing scope, risk, dependencies and resources.
- Provide leadership with clear advice on technology investment, risk and priorities.
Leadership & Stakeholder Management
- Act as the key internal point of accountability for IT.
- Translate technical issues and supplier information into clear business language.
- Build strong relationships with leadership and colleagues across the organisation.
- Work collaboratively with external technology partners to achieve high standards of service.
- Provide a calm, pragmatic and commercially focused approach to technology management.
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About You
We are looking for someone who is confident operating as an IT owner rather than a hands-on infrastructure engineer. You will be comfortable holding suppliers to account, managing competing priorities and making informed decisions about technology, risk and investment.
You will bring:
- Strong experience managing outsourced IT services and MSP relationships.
- Proven supplier and contract management experience, including negotiating service provision and commercial arrangements.
- Strong understanding of IT governance, cybersecurity and risk management.
- Experience managing or owning Salesforce as an organisational platform.
- Experience managing IT strategy, roadmaps and technology projects.
- Strong commercial awareness and understanding of IT costs and licensing.
- Excellent stakeholder management and communication skills.
- The ability to operate independently, prioritise effectively and make sound decisions.
- A pragmatic, solutions-focused approach with the confidence to challenge suppliers when required.
What We Offer
- Fully remote UK-based role
- Permanent position
- Exceptional flexibility around how and where you work
- Strong individual support and a genuinely people-focused approach
- The opportunity to take ownership of a significant technology environment
- A strategic role with genuine influence over IT, suppliers and digital development
- A collaborative environment where your judgement and expertise will be valued
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