Matched
IT Manager
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IT Director
Hybrid - 3 days every week in the Reading area office
Why?
Growing SaaS Vendor
Financials
- Basic salary
- Benefits
- Bonus
Start date
- Must have a 2-month notice or less
A growing and award-winning SaaS Vendor is looking for an IT Manager who will be responsible for the reliability, performance, and security of the internal technology estate. This is a hands-on technical leadership role where you will ensure all systems are forward-acting, manage external relationships, and provide technical input into business projects. This is a great role for someone who understands how to keep systems running, integrated, secure, and supported while being able to provide mentoring and leadership to people and teams.
IT Manager - Responsibilities
- Manage 2 direct reports (1st / 2nd line support); improve customer focus of help desk and create efficiencies where possible
- Manage internal business systems (CRM, Finance, Telephony, HR, HubSpot) and platforms and act as escalation point when issues arise
- Enable technology to support business growth and expansion
- Oversee the stability and security of the IT Infrastructure and internal systems estate (servers, networks, cloud, etc.)
- Manage relationships with technology vendors, MSP's and partners; track SLA's and renewal decisions
- Own procurement, deployment, and lifecycle management of technical equipment
- Support cross-functional implementation projects as a technical SME; help translate business requirements into technical plans
- Manage information security controls and oversee access rights ensuring team complies with all procedures and standards
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IT Manager - Requirements
- 2+ years' experience in leadership, team lead, or senior technical capacity
- 7+ years' in IT operations/infrastructure roles
- Experience improving help desk / service desk i.e. use of AI/innovation, streamline processes, improve customer focus
- Experience in a fast-paced growing SME business, ideally PE backed SaaS / Tech company
- Experience managing infrastructure, security, and integrations in a business with multiple internal systems
- Proven ability of leading and delivering multiple concurrent technology, systems, or business transformation projects
- Strong Technical skills including API Integrations, network, server, cloud, IT security, Helpdesk ticketing, and SaaS business systems (CRM, telephony, finance)
- Comfortable operating in an SME where you will wear many hats i.e. PE backed start-up or scale-up with c 150-400 employees
- Experience managing external vendors, MSPs, or technology partners
- Clear communicator able to explain technical risk to a non-technical leadership team
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For more information, please contact Katie at Matched Group. IT Director / IT Manager / Director of IT / Technology Director
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