Role Purpose

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Reporting to the Group Technical Director, the IT Manager is responsible for leading the day-to-day IT operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement.

The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that IT services, standards, security controls, and change initiatives are delivered effectively.

Key Responsibilities

• Lead the day-to-day IT operations across the business, ensuring reliable support for infrastructure, devices, business applications, networks, and end users.
• Implement IT strategy, standards, and policies in line with business priorities and the Group Technical Director's direction.
• Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes.
• Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology.
• Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms.
• Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements.
• Take ownership of IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and the continual improvement of support processes.
• Manage IT budgets, operational expenditure, licence costs, and supplier-related spend, escalating items requiring higher approval where necessary.
• Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured delivery, effective stakeholder engagement, and minimal disruption to the business.
• Work closely with department leaders to understand operational requirements, support technology adoption, and align IT delivery with business processes and growth plans.
• Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures.
• Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status.