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IT Manager
A growing multi-site group is hiring an IT Manager to own day-to-day IT operations and lead a small in-house team (c.5). The role combines hands-on operational leadership, infrastructure, apps, support, MSPs with cybersecurity oversight, supplier and budget control, and support for digital transformation and M&A integration. You’ll work closely with the local MD and align to Group IT strategy and standards.
Key Responsibilities
- Lead, manage and develop a team of c.5; allocate workload and embed performance coaching.
- Run IT service delivery across multiple sites: infrastructure, applications, service desk and managed service providers.
- Ensure availability, security and performance of business-critical systems (ERP, field service, finance/procurement, operational platforms); manage SLAs/KPIs and escalations.
- Support transformation initiatives: cloud (Azure/M365), modern workplace, ERP and field service enhancements; identify automation/AI opportunities.
- Implement Group security controls; ensure GDPR and Cyber Essentials Plus compliance; maintain DR/BC plans.
- Support acquisition integration, stabilisation and standardisation (and separation/carve-out where needed).
- Manage vendors, contracts, licensing and the IT operating budget; drive cost optimisation and lifecycle planning.
- Report clearly on performance, risk and improvement activity to senior stakeholders.
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Essential Experience
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- IT management with people leadership.
- Delivering IT across multiple sites/businesses.
- Strong Microsoft 365/Azure, infrastructure, networking and cybersecurity capability.
- Managing MSPs/outsourced services.
- Ownership of budgets and supplier management.
- Experience in integration and/or transformation programmes.
- Strong stakeholder management, including senior-level reporting.
- Working knowledge of GDPR and relevant compliance requirements.
Desirable
- Private equity/acquisitive environment, ISO 27001/Cyber Essentials Plus exposure, ITIL/PRINCE2, field service tools.
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