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Hospitality
London
Up to £55,000
We're recruiting for a hands-on IT Manager to join an established and growing multi-site hospitality business in London. Reporting into the MD, this is a broad role with ownership of the day-to-day IT function across the head office and operational sites. You will be the go-to person for IT, supporting users while also taking responsibility for infrastructure, security, hardware, Microsoft 365, and technology projects. It's a great opportunity for someone who enjoys being hands-on but also wants the autonomy to improve systems, processes, and the wider IT setup of a growing business.
The Role
- Take ownership of IT support across head office and multiple sites, managing hardware, Microsoft 365, AV, CCTV, and 1st/2nd line support
- Manage IT infrastructure, network, and cyber security, including backups, disaster recovery, and business continuity planning
- Lead on new technology and system implementations, supporting upgrades, new site openings, software solutions, and third-party IT providers
- Manage IT budgets, suppliers, licenses, and assets, while supporting GDPR, data protection, and web domain security
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Experience
- Previous experience in an IT Manager, IT Support Manager, or similar hands-on technology role
- Strong knowledge of Microsoft 365 and IT infrastructure
- Comfortable providing both 1st and 2nd line support
- Good understanding of network security, backups, disaster recovery, and business continuity
- Experience managing IT suppliers, licenses, and third-party support partners
- Confident supporting technology projects and new system implementations
- Highly organized, solutions-focused, and comfortable working autonomously
- Experience within a multi-site hospitality, leisure, retail, or consumer business would be a strong advantage
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This would suit someone who enjoys being the go-to IT person within a business, combining day-to-day problem-solving with the opportunity to shape and improve its technology infrastructure.
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