Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Role Overview

We are seeking an IT Network Manager to lead the delivery, transition and operation of enterprise network services, ensuring that network infrastructure is secure, resilient and capable of supporting business operations.

This is a transition-focused leadership role with strong network technical depth. During the initial phase of the contract, the successful candidate will play a key role in the transition of network services from the incumbent supplier to the new operating model, with a significant focus on service transition activities, knowledge transfer, operational readiness and establishing the future support organisation.

The role will work closely with outgoing supplier teams, internal engineering teams, service management functions, third-party suppliers and customer stakeholders. The emphasis is on maximising shadowing and reverse-shadowing value, capturing knowledge effectively, validating operational processes and supporting a smooth, low-risk transition into Business-as-Usual operations.

The position will progressively evolve from transition leadership into ongoing operational leadership and management of the network service.

Requirements

• Service delivery, transition and operation: Lead the delivery, transition and ongoing operation of network services, translating transition objectives into clear activities, deliverables, dependencies and acceptance evidence
• Team and supplier management: Manage network engineers and third-party suppliers, acting as the primary point of contact between engineering teams, suppliers, service management functions and customer stakeholders
• Knowledge transfer and operational readiness: Plan, coordinate and govern service transition activities, including shadowing, reverse-shadowing, operational validation and service acceptance, ensuring effective knowledge transfer from incumbent suppliers
• Operational procedures and service preparation: Ensure operational readiness, service acceptance criteria, support documentation and knowledge transfer activities are completed successfully and can support a controlled handover into BAU operations
• Service management governance: Oversee incident, problem, change and service request management processes, and ensure compliance with security, operational and business requirements
• Infrastructure governance and project coordination: Coordinate upgrades, service improvements and network-related projects, while reviewing and governing network architectures and technical solutions
• Risk, performance and stakeholder communication: Manage network risks, issues, dependencies and service performance; provide regular reporting and stakeholder communication
• Continuous service improvement: Support the development and implementation of continuous service improvement initiatives focused on service quality, resilience and sustainable operations

Essential

Experience

• Proven experience managing enterprise network infrastructure in a complex environment.
• Strong technical knowledge of enterprise LAN/WAN networking, including Cisco Routing & Switching.
• Experience leading technical support teams and managing third-party suppliers.
• Experience supporting highly available, business-critical network environments.
• Strong stakeholder management and communication skills with both technical and non-technical audiences.
• Experience delivering network infrastructure projects and service improvements.
• Experience with network security technologies, including firewalls, access control and vulnerability management.
• Knowledge of network monitoring and troubleshooting tools.
• Experience working within ITIL-based service management practices.

Skills

• Strong leadership and people management skills.
• Excellent analytical and problem-solving abilities.
• Ability to prioritise workloads and manage multiple projects simultaneously.
• Customer-focused with a commitment to service excellence.
• Ability to build effective relationships across internal teams, suppliers and stakeholders.
• Strong organisational and planning skills.

Qualifications

• ITIL Foundation (or equivalent experience).
• Relevant networking qualification or equivalent industry experience.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• Pension - 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.