Role

We are currently looking for an IT Officer to join our team of associates at Rosewood London. In this role, you will provide exceptional technical support and oversee the day-to-day IT operations of the hotel, ensuring systems and technology services run efficiently while supporting business needs, including weekends when required.

Key expectations of this role are:

• Being the first line of support for hotel guests and associates with their IT requirements and solve any issues.
• Ensuring the hotel associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates.
• Taking a proactive approach in anticipating IT needs of guests and associates to prevent issues and enhance the user experience.
• Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel.
• Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards.
• Assisting in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management.
• Supporting the Area IT Manager, as and when required, to ensure the Hotel is technologically advanced and efficient with all matters relating to hospitality information technology.