Job Description

IT Onsite Technician

Role Purpose:
As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment. You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

Key internal relationships:

• Head of IT Service Delivery
• Senior IT Support Manager

Based:
London - On Site

Hours:
35

About the role

• Responsible for asset control and stock ordering of devices as required.
• Assist users with hardware issuing or replacement as required.
• Responsible for ensuring that issues and support requests are resolved within defined SLA.
• Responsible for ensuring that issues and support requests are documented within the ITSM tool.
• Responsible for sending devices off to repair and liaising with the vendor.
• Adhering to processes and procedures.
• Mobile phones setup.
• Hardware refreshes.
• Provide additional support to client and internal meeting rooms.
• Daily Backup Tape Changes.
• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
• Replacement of Storage Disks and Server Blades as and when required.
• Physical daily checks of system hardware health and lights including but not limited to:
  • MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
• Switch Upgrades, Console and Backups, some proficiency in network skills.
• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
• Chaperoning Vendors during maintenance work and tasks.
• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
• Assisting with Video Conferencing serving our clients in the meeting rooms as required.