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IT Operations Analyst Apprentice
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The Role
The successful candidate will become part of the IT Operations team within the IS department. The role is responsible for maintaining and scheduling the batch treatments, system deployment, environment configuration, troubleshooting, and monitoring.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The IT Apprentice will join our IT team within a dynamic financial services environment. This is an excellent opportunity to gain hands-on experience in core IT operations, infrastructure engineering and secure data handling processes. The successful candidate will work closely with experienced professionals and contribute to the smooth running of critical financial systems. Some of the key duties and opportunities are:
- Assist with financial batch processing and monitoring scheduled jobs
- Support secure file transfers between internal systems and external partners
- Participate in infrastructure administration, including user account management, hardware setup, and software deployment
- Help maintain and monitor backup systems to ensure data integrity and recovery readiness
- Contribute to the implementation and documentation of process controls and IT procedures
- Respond to basic IT support requests and escalate issues as needed
- Maintain accurate records of activities and changes in systems
- Collaborate with other departments to ensure IT services meet business needs
Where you'll work
The Rivers Office Park
Denham Way Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
Apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
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Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades, either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
Apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades, either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Training schedule has yet to be agreed
Essential qualifications
GCSE in:
English (grade C/4 +)
Maths (grade C/4 +)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Renault Group
Renault Group is an international automotive company that designs, manufactures, and sells vehicles under brands including Renault, Dacia, and Alpine, and is transforming into a next-generation automotive and mobility company.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full-time position for the right candidate after completion of the apprenticeship
Contact
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
Hello@justit.co.uk
The reference code for this apprenticeship is VAC2000043112.
Closes in 10 days (Saturday 15 August 2026 at 11:59pm)
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