Vector Resourcing
IT Operations Manager
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Role Overview
We are looking for an experienced Global IT Operations Manager to lead a team responsible for a complex mix of Azure and on-premises infrastructure.
D365 F&O/F&SCM experience is essential. You must have managed IT operations within a live D365 Finance & Operations environment, including the Azure services supporting and integrating with the platform. General Azure or broader Dynamics 365 experience alone will not be enough.
Key Responsibilities
This is a senior, hands-off management role. You will provide technical direction and operational leadership, but your focus will be managing people, services, suppliers, and projects rather than carrying out the engineering yourself.
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You will be responsible for:
- Leading a global team of at least five Azure and infrastructure engineers
- Direct line management, including performance reviews, development plans, progression, and performance improvement
- Overseeing Azure, networks, Windows servers, infrastructure security, unified communications, and physical security systems
- Managing major incidents and ensuring services remain stable, secure, and available
- Leading infrastructure projects across multiple countries
- Managing technology vendors and systems integrators, including suppliers such as Cisco
- Providing clear technical direction and developing the capability of the team
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Required Qualifications
You must have:
- Current or recent experience as an IT Operations Manager, Infrastructure Manager, or Head of Infrastructure
- Operational experience within a D365 F&O environment
- Experience managing the Azure services supporting and integrating with D365 F&O
- Directly line-managed a team
- Hands-off management experience rather than operating as a team lead or senior engineer
- Broad responsibility for Azure, networks, Windows servers, and infrastructure security
- Strong incident, supplier, and project management experience
- Experience supporting infrastructure across multiple countries
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