Hays
IT Operations Manager
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IT Operations Manager
Leeds + Hybrid
Up to £70,000
Your new role
We are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands-on role within the firm, responsible for ensuring our systems, infrastructure, and security are robust, compliant and aligned with the business's strategic goals.
You'll oversee the day-to-day running of IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future-focused technology solutions.
This is an excellent opportunity to take ownership of a critical function within a forward-thinking firm. You'll have the chance to shape the IT strategy, lead meaningful improvements, and make a real impact across the organisation.
Responsibilities
- Oversee the daily operations of the firm's network and hybrid server infrastructure
- Ensure IT systems are aligned with current and future business needs
- Manage IT budgets, forecasting, and cost-effectiveness across the function
- Lead on IT risk management, disaster recovery, and backup processes
- Implement and maintain network, data, and communications security
- Maintain Cyber Essentials Plus (CE+) accreditation
- Provide second and third-line support across hardware, operating systems, software, telephony and printing
- Manage Microsoft Azure and Microsoft 365 environments
- Oversee reporting and data insights (including audit logs, SQL, Excel and Power BI)
- Maintain and enhance the firm's PMS, including workflows, forms and documents
- Manage telephony systems (3CX) and mobile communications
- Lead and support two members of the IT team
- Manage supplier relationships, contracts, and procurement planning
- Develop and maintain hardware lifecycle planning (3-5 years)
- Deliver and manage internal IT-related training (including PMS, AML and cyber security)
- Review, update and enforce IT policies and procedures in line with legal and regulatory requirements
- Maintain accurate hardware, software and licensing audits
- Work closely with internal stakeholders to provide reporting and usage insights
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We are looking for someone with a strong technical background and a hands-on, solutions-focused approach. Ideally, you will have experience working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input.
Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required.
- Microsoft Server (2025, 2022, 2019)
- Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365
- LAN/WAN infrastructure knowledge
- SQL database management
- Hosted telephony systems
- Managing third-party suppliers and contracts
- IT service management (ITSM)
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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