Spectrum IT Recruitment
IT Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Operations Manager
Petersfield, Hampshire
Up to £70,000
Permanent | Onsite
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace, and confidence to how technology supports the wider organisation.
The company
The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to £50m turnover this year.
Despite that growth, it remains a family-owned business with a strong focus on culture, relationships, and being a good place to work.
The role
You will report to the CFO and take ownership of IT operations across the business.
The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap.
What you’ll be doing
- Running and improving the day-to-day IT function
- Managing one internal IT technician
- Improving ticket triage, prioritisation, and communication
- Managing external IT suppliers, MSPs, and specialist partners
- Supporting Microsoft 365, Azure, Entra ID, networking, and core infrastructure
- Providing hands-on technical support where needed
- Supporting system updates, changes, and service improvements
- Improving IT processes, reporting, and user confidence
- Ensuring new systems and changes are ready to move into BAU support
What they are looking for
You’ll need experience in IT operations, IT service management, infrastructure management, service delivery, or senior IT support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential experience includes:
- IT operations or senior IT support management
- Microsoft 365, Azure, and Entra ID
- General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN, and LAN
- Supplier, MSP, or contractor management
- Improving IT processes, service levels, and user experience
- Clear communication with both technical and non-technical stakeholders
- Cyber Essentials+
Useful experience includes:
- AWS, NetSuite, or wider ERP systems
- ITIL
- Microsoft certifications
- Working alongside transformation/project teams
This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment, and building confidence in how technology supports the wider business.
Salary up to £70,000, plus benefits package.
Apply now or contact Ruby Calver at Spectrum IT Recruitment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills