IT Operations Manager - Permanent - Leeds

An opportunity has arisen for an IT Operations Manager to join a law firm based in Leeds. This role is responsible for leading the IT function, ensuring secure and efficient technology operations, and supporting the organisation's strategic objectives.

Key Responsibilities

• Lead and manage the day-to-day IT operations, infrastructure, and hybrid server environment.
• Ensure IT systems support current and future business requirements.
• Manage IT budgets, forecasting, and cost control.
• Oversee IT risk management, disaster recovery, and backup processes.
• Maintain network, data, and communications security, including Cyber Essentials Plus accreditation.
• Provide second and third-line support across hardware, operating systems, software, telephony, and printing.
• Manage Microsoft Azure, Microsoft 365, and associated cloud services.
• Maintain and develop the case management system, including workflows, forms, and documentation.
• Produce reporting and data insights using SQL, Excel, audit logs, and Power BI.
• Manage telephony systems and mobile communications.
• Lead and support the IT team.
• Manage supplier relationships, contracts, and procurement.
• Maintain hardware lifecycle planning and software licensing records.
• Deliver IT-related training, including cyber security, AML, and system training.
• Review and maintain IT policies and procedures to meet legal and regulatory requirements.