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IT Operations Professional
Red Bull UK is currently recruiting for a IT Operations Professional to be based in London, UK.
Role Overview
The subsidiary IT Operations Professional handles all local IT Operations in the UK market and is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and/or business projects.
Responsibilities
IT Support and Collaboration
- Ensures professional end-user IT onboarding (leveraging and contributing global standards).
- Organizes/provides day-to-day IT support (if valid: maximizes remote service desk use & output) as well as meeting/event support if requested by the business.
- Pushes for fast resolutions, includes remote functions (service owner, remote service desk).
- Ensures a professional and regular IT service communication towards end-users.
- Organizes and provides IT security trainings as well as useful end-user IT service trainings.
- Administers local end-user account access and permission in relevant tools, required management and monitoring platforms (e.g. for Workplace, Network or IAM services).
- Supports local Infrastructure components in cooperation with second level support partners.
- Communicates limitations, improvement or simplification ideas in current services, processes & tools effectively for a fast and qualified alignment among relevant IT peers (local, RSD, Area).
- Leverages Incident-, Request-, Problem-, Outage- and Change-Management processes for the stack of Red Bull’s (global, regional and local) IT services.
- Stays up-to-date with emerging technologies, including generative AI, exploring their compliant application within IT services and end-user support according to global standards.
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End-user Devices and Hardware
- Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
- Coordinates end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices.
- Ensures an equipment purchase process in-line with standards (e.g. vendors, part number).
- Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.
- Coordinates the RMA process for client computing and/or backend-hardware components.
- Organizes needed IT facilities and Red Bull IT standards for subsidiary/branch offices.
- Manages local network infrastructure including events by considering global standards.
Local IT Project Coordination and Administration
- Ensures local project tasks deploying global IT services reach highest end-user satisfaction.
- Supports local IT and/or business projects, leading defined work-packages.
- Aligns local business needs and demands pro-actively with the IT Area Europe team (aiming to promote and push for global/regional instead of local IT solutions).
- Supports local Finance Manager in terms of IT budget planning and upcoming questions in case there is no IT Manager.
- Takes over assignments, leveraging global and area specific project management methods.
- Coordinates external vendors and partners (e.g. client hardware).
Day-to-day Responsibilities
- People Management for 1 direct report.
- Full ownership of all meeting room and event spaces ensuring innovation and excellence and ensuring HQ guidelines are met.
- Owner of all RBUK Employee onboarding (hardware and inductions).
- Ownership of AV tender process for external vendors and support partners.
- Digital signage and content ownership delivering solutions and promoting a stable flow of RB related content.
- Aligning with HQ on all Windows client and MacBook topics and ensuring the UK market are introducing latest clients and best practice.
- Maintains UK iPhone/iPad fleet ensuring data is accurate and support processes/ guidelines are in place.
- Purchasing for all Windows client/MacBook related topics. Consumables and larger project purchases.
- Alignment with IT manager on all budget topics to ensure BP targets and budget control.
- Support and maintenance of all IT network office infrastructure ensuring maximum uptime.
- Owns IT Security topics ensuring a compliant and threat-free environment.
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Required Skills and Experience
- IT education or equivalent experience.
- Proven AV specific skills – implementation and support of AV systems.
- Experience with Digital signage topics and integration.
- Prince Project management qualification or equivalent.
- Some budget experience would be advantageous.
- Strong communicator and relator, tact in dealing with end-users.
- Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services.
- ITIL v3 experience.
- Strong analytical and problem solve skills towards IT peers around the global.
- Team-oriented, self-motivated personality, hands-on and flexible personality.
About Red Bull
At Red Bull, we exist to give people wings. To achieve that, we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.
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