Groupe Avril
IT PROXIMITY ENGINEER
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IT Proximity Engineer
Location: Goole, UK
Contract Type: Fixed Term - 12 Months
About Oleon
At Oleon, we bring you natural chemistry. Ambitious, with both feet on the ground. That's who we are and that's how we will continue to grow. Our specialty lies in converting natural fats and oils into a wide range of oleochemical products. We offer them in a large variety of markets such as: cosmetics, nutrition, crop protection, industrial ingredients, lubricants, oilfield, coatings, detergents, and many more.
Oleon has over 1,000 employees worldwide in 10 different countries. Enthusiastic people who are completely in their element here at Oleon are more than welcome to join our team.
About this Job
An exciting opportunity has arisen for a hands-on IT Proximity Engineer to join Oleon Ltd, a leading manufacturer and supplier of natural oils for the food, personal care, and pharmaceutical sectors. Based primarily at Goole, the role provides Level 1 proximity support for general end-user technology and enhanced Level 1 & 2 hardware support for industrial, shop-floor, and warehouse equipment. The role will operate approximately 80% from Goole and 20% from Northallerton, with travel typically required one day per week. Working within the Avril Group Local ICT Support model, the successful candidate will provide on-site diagnosis, equipment deployment, and local technical intervention across office, production, warehouse, and logistics environments. General Level 2 end-user, infrastructure, server, advanced network, application, and security issues will be escalated to the Infrastructure Engineer, relevant Avril IT teams, or approved suppliers.
Core Responsibilities
- Proximity IT support across Goole and Northallerton, acting as the local intervention point when issues cannot be resolved remotely by the Service Desk.
- Level 1 support for end-user devices, including PCs, laptops, mobile phones, printers, and peripherals.
- Enhanced level 1 & 2 hardware diagnosis and support for industrial equipment, including touchscreens, vehicle-mounted tablets, label printers, RF and mobile scanners, scales, and industrial workstations.
- Resolve hardware, workstation, peripheral, and local connectivity issues within the defined support scope, escalating specialist infrastructure, network, application, or security issues as required.
- First-line and client-device support for Microsoft 365, Teams technology, SAP, and other Oleon and Avril applications, with enhanced local support for SAP RF devices and associated warehouse hardware.
- Configure, stage, install, deploy, replace, and relocate approved IT equipment across office, production, warehouse, and vehicle environments.
- Support user lifecycle activities, including new-user setup and IT induction, moves/transfers, and leavers, in line with Group procedures.
- Perform basic physical connectivity checks, cable testing, and approved patching, maintaining accurate port and connection documentation.
- Complete defined equipment and environmental checks, escalating concerns relating to connectivity, capacity, temperature, or power.
- Maintain accurate asset, stock, and CMDB records and manage local equipment, spares, and consumables.
- Act as a key local contact for urgent production, warehouse, and industrial IT hardware incidents.
- Record incidents, requests, actions, and technical information accurately within the ITIL-based ServiceNow environment.
- Support IT projects and deployments through local device rollouts and "hands and eyes" assistance for specialist technical teams and suppliers.
- Follow Avril Group security policies, technical standards, change procedures, and Oleon site safety requirements.
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Skills and Experience
- Experience in an IT proximity, site support, field engineering, or Level 1 support role, ideally within a manufacturing, warehouse, or multi-site environment.
- Practical experience supporting industrial or operational IT equipment is highly desirable.
- Strong hardware fault-finding, diagnostic, and problem-solving skills.
- Sound knowledge of Windows 11, Microsoft 365, computer hardware, peripherals, and basic network connectivity.
- Ability to diagnose industrial hardware issues and recognize when escalation to infrastructure, application, network, or security specialists is required.
- Experience using a Service Desk platform, preferably ServiceNow, and working within ITIL-based processes.
- Strong organizational, customer-service, and communication skills, with the ability to work independently and collaborate with remote teams and suppliers.
- Ability to maintain accurate technical, asset, stock, and CMDB records.
- Full UK driving licence and access to a vehicle, with regular travel between Goole and Northallerton.
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Desirable Qualifications and Experience
- IT-related qualification, apprenticeship, professional certification, or equivalent practical experience.
- Microsoft, CompTIA, ITIL, or other relevant certification.
- Experience supporting SAP RF devices, warehouse scanning technology, industrial printers, touchscreens, or vehicle-mounted equipment.
About Oleon and Avril
Oleon is dedicated to fostering an inclusive environment that embraces all forms of diversity. We ensure equal opportunities in our recruitment and integration processes and ensure that you can be yourself in our professional environment.
Oleon is a business unit of Avril, the industrial and financial leader in the French vegetable oil and protein sector. Avril is present in consumer food, animal nutrition and expertise, renewable energy, and chemistry, with a recorded revenue of 8.2 billion euro across 18 countries in 2025. The Group focuses its growth on a unique value-sharing model.
Avril and its 8,478 employees, driven by its purpose, "Serving the Earth", are committed to addressing climate change and population growth challenges. Joining Avril means choosing to work in a company that harmoniously brings together performance and responsibility, innovation, and humbleness, the group, and individuals. Avril: there is another way.
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