eir business talent
IT Reporting Analyst
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Health IT Reporting Analyst
About the role:
We are seeking a detail-oriented IT Reporting Analyst to manage our Health reports. In this role, you will bridge the gap between technical operations and service. You will extract critical data from ServiceNow and transform it into actionable insights using Power BI. Your reports will directly influence IT decision-making, track SLA compliance, and help optimize our infrastructure performance.
Expectations from the role:
- Data Extraction: Query and extract ticket, asset, incident, and change management data.
- Dashboard Creation: Design, build, and maintain interactive dashboards and reports.
- Metric Tracking: Monitor Key Performance Indicators (KPIs), Service Level Agreement (SLA) breaches, and system uptime trends.
- Data Hygiene: Clean, transform, and model raw IT data to ensure absolute accuracy and consistency.
- Stakeholder Reporting: Present weekly and monthly performance trends clearly to Health Service Manager.
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Requirements for a successful application:
- Technical Understanding: Familiarity with basic ITIL frameworks, ticketing workflows, and IT infrastructure concepts.
- Analytical Mindset: Advanced Microsoft Excel skills for ad-hoc data analysis and VLOOKUP/Pivot Table operations.
- Communication: Ability to translate complex technical numbers into simple, easy-to-read visual charts.
- Time Management: Highly organized with the ability to meet strict daily, weekly, and monthly reporting deadlines.
Desirable Skills
- Tool Expertise: Hands-on experience using Power BI and navigating ServiceNow or similar tools and databases.
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
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eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.
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