IT Service Analyst

Please note that due to the nature of the role, you will be required full time on site at Warminster.

What you’ll be doing

• Support monitoring of services and product lifecycles.
• Use tools and apply knowledge of techniques and processes to track, log and correct information to ensure data integrity and suggest process improvements.
• Support the risks and issues management process by escalating where appropriate.
• Support the relationship with key Digital Live Services Suppliers, Stakeholders, Customers and Service users.
• Ensure compliance against IT regulatory requirements.

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Experience in a regulatory, governance or compliance role - Lead criterion
• Experience within an IT Service Analyst environment
• Understanding of policy and process implementation

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Core Behaviour 1: Managing a Quality Service – CSBC 3
• Core Behaviour 2: Communicating and Influencing – CSBC 3
• Technical Competence 1: Service Delivery and Operations (1) – Supervised Practitioner

Offered benefits

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.

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Further Information

• Civil Service Recruitment Principles: Recruitment Principles - Civil Service Commission
• Candidate Information Pack: https://bit.ly/DES-candidate-information-pack
• Terms and Conditions: https://bit.ly/DES-Terms-and-Conditions
• Civil Service Code: The Code - Civil Service Commission

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed here.

Disability Confident:

Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section ‘Please indicate and give details of any reasonable adjustments you may require during the recruitment process.’

Conflicts of Interest:

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

Selection Process Details

Your application will go through the following stages of assessment:

1. Pre-sift - We will check your application to ensure that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.

2. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success.

3. Interview - If you're invited to interview, you will be assessed against the following:

   • CV Review
   • Core Behaviour 1
   • Core Behaviour 2
   • Technical Competencies

Please Note: In the event of a tied score at interview, the Order of Merit will be distinguished based on the ranking of the assessed behaviours and competencies below:

• 1st: Core Behaviour 1
• 2nd: Core Behaviour 2
• 3rd: Technical Competencies
• 4th: CV Review

In the event of a further tie using the method above, we reserve the right to utilise the Lead criteria, and/or an additional assessment. Please note for this specific assessment, the Lead Criteria will be:

Experience in a regulatory, governance or compliance role

Feedback will only be provided if you attend an interview.

If you feel that your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance you should contact department via email (NAD-Recruitment-Complaints@mod.gov.uk). If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Recruitment Complaints - Civil Service Commission

Offering at a lower level

If you’re not successful at interview, we may offer you a role at a lower level if this is a match for your skills and experience. If this applies to your application, you’ll be scored against criteria for the lower-level role and offers will be made in merit order. If you accept this position, you’ll be able to take advantage of opportunities to develop your career as part of our team.

Join an integral part of the UK's Defence and play your part in the procurement and in-service support of