La Fosse
IT Service and Governance Manager
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IT Service & Governance Manager
London | Hybrid (4 Days Office) | £75,000 - £85,000 | Benefits
A leading international company is looking for an IT Service & Governance Manager to help drive the next phase of its IT operations transformation across multiple European territories.
This is a high-impact role for an experienced IT Service & Governance Manager who enjoys improving ITSM maturity, introducing structure and governance, and influencing teams across a complex, multi-country environment.
Working closely with IT leadership, the IT Service & Governance Manager will define best practice, improve service performance, strengthen operational controls and help establish a more consistent approach to service management across the organisation.
This position would suit someone coming from any of the following industry sectors including, Media, Entertainment, Retail or Creative.
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Key Responsibilities
- Improve Incident, Major Incident, Problem and Change Management processes.
- Drive adoption of ITIL-aligned standards across multiple countries and teams.
- Own service governance, reporting, KPIs and continual improvement initiatives.
- Lead Major Incident reviews, root cause analysis and service improvement plans.
- Work closely with internal teams, suppliers and outsourced service providers.
- Support future ITSM tooling enhancements and migration initiatives.
- Improve service visibility through meaningful reporting and operational metrics.
- Drive operational resilience, service readiness and governance activities.
What We're Looking For
- Strong IT Service Management and ITIL experience.
- Proven experience improving service maturity and operational governance.
- Background in Incident, Problem, Change and Major Incident Management.
- Experience working with outsourced service providers and third-party vendors.
- Strong stakeholder management and influencing skills.
- Exposure to ServiceNow, FreshService or similar ITSM platforms – ITSM Platform migration experience would be highly desirable.
- Experience operating within multi-site or international organisations.
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Why Join?
- Opportunity to shape ITSM maturity across an international organisation.
- High visibility role with direct access to senior IT leadership.
- Broad remit covering governance, service improvement, tooling and supplier management.
- Excellent opportunity for someone who enjoys transformation, change and building best practice.
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