IT Service and Security Lead

Hybrid (4 days on site per week)
£45,000 - £50,000

We’re recruiting for an international manufacturing business seeking an IT Service and Security Lead to take ownership of IT service delivery, infrastructure and cyber security across its global operations.

Reporting to the IT Director, this is a hands-on role with scope to shape how IT support and security operate across the group. You’ll lead a small internal support function, manage external service providers and develop the security capability within a cloud-first environment built around Microsoft 365, Intune and cloud applications.

The role

• Own IT service delivery across multiple sites, including incident, request and change management.
• Manage the outsourced service desk against SLAs, lead service reviews and challenge performance and costs.
• Line manage an IT Support Analyst and coordinate overseas site support, setting consistent standards across the group.
• Manage Microsoft 365, Intune, identity and access, endpoints and cloud applications, alongside site networks, connectivity and associated devices.
• Own the security risk register and improvement roadmap.
• Select and onboard a managed detection and response provider, integrate relevant log sources and oversee detection tuning, alert triage and provider performance.
• Lead vulnerability management, patching and remediation, and develop and test security incident response procedures, including escalation and out-of-hours arrangements across time zones.
• Oversee joiner, mover and leaver processes, access reviews, data classification, information protection and data loss prevention. Run security awareness training and phishing simulations.
• Own asset and licence records, refresh planning, infrastructure and security budgets, and backup and recovery arrangements, including recovery testing.
• Report monthly on service and security performance and provide infrastructure and security input into business projects.