Sofina Foods Europe
IT Service and Support
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Summary
Support the delivery of effective IT services across the UK & ROI, helping colleagues resolve IT and OT issues while driving functional improvements and delivering a positive end user experience.
The Role
The UK & ROI IT Service & Support team is responsible for managing and improving the service and support provided to end users across the business.
This role combines strong IT and OT knowledge with a customer-focused approach. You will support end users with service requests and incidents while also helping deliver functional changes and business process improvements across the organisation.
The successful candidate will have a continuous improvement mindset, taking ownership of issues and looking for opportunities to improve systems, processes, and the overall user experience.
Your Key Responsibilities
- Provide effective IT and OT support to end users across the UK & ROI
- Manage and resolve service requests and incidents, ensuring issues are addressed promptly and professionally
- Deliver functional changes and support business process improvements
- Work closely with users and internal teams to understand requirements and identify effective solutions
- Investigate issues, identify root causes, and implement appropriate corrective actions
- Maintain a strong focus on customer service and end user satisfaction
- Support continuous improvement initiatives across IT services and processes
- Take ownership of issues and ensure effective communication through to resolution
- Use IT service desk tools and processes to accurately record and manage requests and incidents
- Work collaboratively with the wider IT team while also being confident working independently
- Maintain a flexible approach to working hours to support business requirements
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The Ideal Candidate
- Strong customer service focus with a professional and helpful approach
- Passion for IT, technology, and its practical application within a business
- Experience in an FMCG or manufacturing environment would be advantageous
- Strong problem-solving skills with an inquisitive and solutions-focused mindset
- Clear and effective communication skills
- Comfortable working independently as well as collaboratively within a team
- Strong continuous improvement mindset with a desire to find better ways of working
- Accurate, methodical, and detail-oriented with a strong sense of ownership
- IT literate with good conflict management and interpersonal skills
- Familiarity with IT service desk tools and best practices would be advantageous
- Flexible approach to working hours, with the ability to support business needs beyond traditional 9 to 5 hours
- Keen to learn, develop, and build a career within an IT function
Why Sofina Foods?
- Competitive rates
- Online Benefits Hub
- Canteen
- Life insurance
- On-site parking
- Company pension
- Referral programme
- Health & wellbeing programme
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Company Information
Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact.
With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.
At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.
Our vision is to be the most successful food company in the world - If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.
Equal Opportunities
Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Location
Malton, North Yorkshire
Hours of Work
Full-time
Company
Sofina Foods
Country Code
GB
AutoReqId
5889BR
AdRef
INDB2
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