Planet Pharma
IT Service Delivery Analyst
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🚀 IT Service Delivery Analyst
Shifts: Either 7:30am to 4:00pm, or 8:00am to 4:30pm, or 8:30am to 5:00pm
Are you a hands-on IT professional who enjoys solving technical problems, supporting end users, and keeping business-critical systems running smoothly?
We're looking for an IT Service Delivery Analyst to join a growing team where you'll be the go-to person for technical support, helping users across hardware, software, networking, and infrastructure-related issues. This is an excellent opportunity to work in a fast-paced environment where no two days are the same and your contribution will have a direct impact on the success of the business.
What You'll Be Doing
- ✅ Providing 1st line and desktop support to end users across hardware, software, network and telecom issues
- ✅ Managing and resolving IT incidents and service requests within agreed SLAs
- ✅ Installing, configuring and maintaining end-user devices, applications and IT equipment
- ✅ Troubleshooting technical issues and escalating more complex problems when required
- ✅ Supporting local site infrastructure, including basic network, server and telecom support
- ✅ Maintaining accurate documentation of incidents, resolutions and IT inventory
- ✅ Coordinating with external IT vendors for network cabling, copier support and eWaste services
- ✅ Supporting IT procurement activities and ensuring sufficient hardware stock levels
- ✅ Assisting with testing, deployment and implementation of new IT solutions
- ✅ Participating in emergency support and special project activities when required
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What We're Looking For
- ✔ Minimum 4 years' experience providing direct technical IT support
- ✔ Diploma in Information Technology, Computer Science or a related discipline
- ✔ Strong knowledge of hardware, software, networking and end-user computing environments
- ✔ Experience working within ticketing systems such as ServiceNow
- ✔ Understanding of ITIL principles and IT service management best practices
- ✔ Excellent troubleshooting and problem-solving skills
- ✔ Strong customer service mindset with excellent communication skills
- ✔ Ability to work effectively under pressure and manage multiple priorities
- ✔ Experience supporting Microsoft technologies and environments
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Desirable Experience
- ⭐ CompTIA, Network+, MCP, MCSE or equivalent certifications
- ⭐ Experience within pharmaceutical, laboratory or manufacturing environments
- ⭐ Exposure to server, telecom and infrastructure support
Why Join?
- 🌟 Be part of a collaborative and supportive IT team
- 🌟 Work across a broad range of technologies and business functions
- 🌟 Opportunity to make a real impact on service delivery and user experience
- 🌟 Gain exposure to project work and infrastructure activities
- 🌟 Competitive salary and benefits package
If you're a service-focused IT professional who enjoys delivering exceptional support and building strong relationships with users, we'd love to hear from you.
📩 Apply now or contact us directly for a confidential discussion.
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