Investigo
IT Service Delivery Manager - Central London
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IT Service Delivery Manager - Supplier Management - Central London
90k – 100k per annum plus excellent benefits – 3 days per week on-site expected, the rest from home.
IT Service Delivery Manager required for a leading organisation based in Central London, where you will own the service performance, supplier accountability, customer experience and service integration across IT Operations and third-party suppliers. This role will develop the IT Service Ops delivery capability, embed effective ways of working and improve service quality across people, processes, technology and end user experience.
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Are you an experienced Service Delivery Manager with proven experience managing an outsourced Service Desk/MSP? This is an immediate start role with candidates expected to start in October 2026.
This is a brand new role with a great opportunity to make a huge impact in an immature Service Management environment.
Previous experience required:
- Significant experience in IT Service Delivery or Service Management environments.
- Proven experience managing outsourced Helpdesks and holding suppliers accountable for performance.
- Experience improving service performance through governance, reporting, supplier management and continual improvement.
- Experience working with global teams, multiple time zones and senior stakeholders.
- Strong knowledge of ITIL 4 or 5 service management, principles and practical application.
- Experience defining KPIs, SLAs, OLAs and customer experience measures.
- Understanding of the SDI Service Desk Best Practice Standard.
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If you’re keen to find out more about this role, please apply and Ian Tittley from Investigo’s specialist technology team will review your application & be in touch!
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