Work Force Nexus
IT Service Desk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Service Desk Analyst – United Kingdom
Location: Remote – United Kingdom
Job Type: Full-Time | Permanent
Start Your IT Career
We're looking for a motivated IT Service Desk Analyst to join a growing technology team supporting end users across the UK. This is an excellent opportunity for someone with strong customer service skills and a passion for technology who wants to build a long-term career in IT.
Whether you have previous IT support experience or recently completed an IT qualification with hands-on technical knowledge, we'd love to hear from you.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network-related issues.
- Install, configure, and maintain Windows operating systems and business applications.
- Create and manage user accounts in Microsoft 365 and Active Directory.
- Escalate complex technical issues to senior support teams.
- Document incidents, resolutions, and technical procedures accurately.
- Support laptop, desktop, printer, and peripheral setup.
- Deliver excellent customer service while meeting agreed service levels.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- 6 months to 2 years of IT support or Service Desk experience (or relevant internship).
- Basic knowledge of Windows 10/11 and Microsoft 365.
- Understanding of Active Directory, password resets, and user account management.
- Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Good troubleshooting and communication skills.
- Strong organisational skills and willingness to learn.
- Right to work in the United Kingdom.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Qualifications
- CompTIA A+, Network+, or equivalent certification.
- IT-related degree, diploma, or apprenticeship.
- Exposure to Azure or cloud technologies is an advantage.
Benefits & Perks
- Remote working across the UK
- Competitive salary
- Annual performance bonus
- Company pension scheme
- 25 days annual leave plus bank holidays
- Private healthcare
- Paid training and certification support
- Career progression opportunities
- Employee Assistance Programme
- Flexible working hours
- Home office equipment provided
Skills: technology, skills, customer service, IT
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location