Equans UK & Ireland
IT Service Desk Analyst
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EQUANS IT Service Desk Analyst
EQUANS is looking for a IT Service Desk Analyst to join our team based in Quorum Business Park on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a salary of £26,227.50, dependant upon skills and experience as well as benefits package.
The IT Service Desk Analyst Role
The IT Service Desk Analyst is required to support the IT Service Desk Team Leader in providing an efficient, cost-effective and customer-focused IT Service Desk which provides a single point of contact for all users of IT through the logging and management of all incidents and service requests.
You'll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.
What We Offer
- Salary: £26,227.50, dependant upon skills and experience as well as benefits package
- Benefits:
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app
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What We Are Looking For
- Qualification in the field of Information Technology and/or equivalent work experience.
- A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures.
- Knowledge of basic computer hardware.
- Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions.
- Understanding of Networking configurations (LAN/WAN).
- Good knowledge of a leading IT Service Management Tool.
- Working knowledge of a range of diagnostic utilities.
- Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment.
- Exceptional written and oral communication skills.
- Professional telephone manner with ability to remain calm under pressure and be able to express solutions and ideas to colleagues and users at all levels.
- Proven experience in a customer-facing role.
- Ability to work well within a team environment.
- A good understanding of IT Service Desk challenges.
This role includes a Basic DBS check, therefore ability to pass is essential.
About EQUANS
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralized renewables.
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EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
What's Next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At EQUANS we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join EQUANS you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
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