Nixor
IT Service Desk Analyst – Contract or Permanent
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IT Service Desk Analyst – Contract or Permanent
Location: Burntwood – ideally 2 days per week onsite
Contract: £180 per day – initial 6–8 weeks
Permanent: £27,000
Start: Immediate
We’re recruiting for a Service Desk Analyst to join an established Technology and Change team based in Burntwood.
There are currently two opportunities available – an immediate 6–8 week contract for someone who can start straight away, as well as the opportunity to be considered for a permanent position. Working as part of a small Service Desk team, you'll provide hands-on 1st and 2nd line IT support to users across multiple locations, resolving technical issues remotely and ensuring tickets are managed through to resolution.
What you'll be doing
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- Provide 1st and 2nd line support across the business
- Manage and resolve incidents and requests within agreed SLAs
- Support Microsoft 365 / Office 365 applications
- Manage Active Directory accounts, including new starters, leavers, permissions and password issues
- Troubleshoot laptop, desktop, hardware and connectivity problems
- Support mobile devices including Android phones and tablets
- Manage tickets through an IT service management system
- Liaise with third-party suppliers where issues require escalation
- Maintain support documentation and knowledge articles
- Support hardware ordering and device provisioning
What we're looking for
- Previous Service Desk, IT Support or Helpdesk experience
- Experience supporting Microsoft 365 / Office 365
- Good working knowledge of Active Directory
- Strong hardware and connectivity troubleshooting skills
- Experience using an IT ticket management system such as ServiceNow or similar
- Confident supporting users remotely and over the phone
- Strong communication skills with the ability to explain technical issues to non-technical users
- Full UK driving licence
Get help with your application
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For the 6–8 week contract opportunity, you'll need to be immediately available and already hold an active DBS.
The interview process will be a short Teams interview, with the successful contractor required to start as soon as possible.
If you're looking for either an immediate contract or your next permanent Service Desk opportunity, apply now for more information.
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