Haystack
IT Service Desk Analyst
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We are working with a large community healthcare organisation that provides essential digital services, ensuring seamless operations for clinical and corporate users. This temporary role offers an opportunity to contribute to a critical public sector function.
The Role
- Provide first-line technical support for hardware, software, applications, and network incidents.
- Log, classify, prioritise, and manage IT incidents and service requests efficiently.
- Troubleshoot issues remotely and aim for first-time fixes whenever possible.
- Install and configure desktop software and administer user accounts in line with security policies.
- Escalate unresolved incidents to specialist support teams when necessary.
- Offer clear technical advice and guidance to users with diverse IT knowledge levels.
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What You'll Need
- Proven experience in an IT Service Desk, IT support, or a similar customer-focused technical support environment.
- Working knowledge of Microsoft 365 and Windows 10/11 operating systems.
- Demonstrated ability to handle and troubleshoot a variety of IT incidents and service requests.
- Strong customer service and effective telephone support skills.
- Good technical problem-solving and analytical capabilities.
- Excellent written and verbal communication skills, with ITIL knowledge being an advantage.
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What's On Offer
- An initial 3-6 month temporary contract with a competitive daily rate.
- Hybrid working arrangements based in Norwich.
- Opportunity to support a vital public sector organisation.
Apply via Haystack today!
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