Hoople Group
IT Service Desk Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Service Desk Analyst
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band B £24,613 - £29,184 per annum
Contract: Permanent
Closing Date: 6th September 2026
An exciting opportunity has arisen to join the Hoople IT Service Desk, looking after a wide range of public sector and private sector customers and users. This position is for a full-time post working on a busy Service Desk 5 days a week. You will be working in a team-based environment, logging customer IT queries, faults, and issues coming in via telephone, email, and e-form, as well as focusing on 1st line resolution. You will have excellent customer service skills and be focused on customer delivery, as well as possessing a good all-round knowledge of IT systems and support. You will have some experience of supporting IT users in a business environment.
This role offers a great opportunity for a technically minded individual to be part of an enthusiastic team and to develop IT skills in an enterprise setting supporting in excess of 7,000 users, using enterprise-based IT tools, systems, and infrastructure.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
- Annual Leave: 26 days plus Bank Holidays rising to 31 days after 5 years’ service
- Pension: Aviva salary sacrifice pension scheme
- Flexible Benefits Scheme: A range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme, and healthcare plans
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
Essential Criteria for Interview
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please refer to the Job Description and Person Specification for more details of this role.
PLEASE NOTE: Applicants must apply online for this vacancy.
About You
About Us
Our Vision
To provide excellent business support services to the public sector and those who work with them.
Our Mission
Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.
Our Values
- Passion for Improvement: Continuous improvement to develop more effective ways of delivering services for our customers
- Customer Focus: Satisfying our customers and helping them to support themselves
- Professional Integrity: Bringing the best of our shared technical expertise and professional values to our work
- Mutual Support: Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
- Ambition: Our staff are committed to the success of our company in delivering effective services to organisations, communities, and individuals
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills