Work Force Nexus
IT Service Desk Associate
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Job Overview
Are you looking to start your career in IT? We are seeking a IT Service Desk Associate to join a growing team in the United Kingdom. This entry-level role is ideal for recent graduates or individuals with a passion for technology who want to build hands-on experience while working remotely. You'll receive training, mentorship, and opportunities to develop your technical and customer service skills.
Key Responsibilities
- Provide first-line technical support via phone, email, and chat.
- Troubleshoot hardware, software, and network issues.
- Create, update, and manage support tickets.
- Assist users with password resets and account management.
- Escalate complex technical issues to senior support teams.
- Document troubleshooting steps and resolutions.
- Maintain excellent customer service standards.
- Support software installations and basic system configurations.
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Required Skills & Qualifications
- Basic understanding of Windows, Microsoft 365, and internet troubleshooting.
- Strong communication and problem-solving skills.
- Willingness to learn new technologies.
- Good organisational and time management abilities.
- Ability to work independently in a remote environment.
- GCSEs, A-Levels, diploma, or equivalent qualification preferred.
- Previous IT experience is not required.
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Benefits & Perks
- Fully Remote within the UK.
- Comprehensive paid training.
- Career progression opportunities.
- Flexible working hours.
- Paid annual leave.
- Pension scheme.
- Employee wellness programme.
- Employee Assistance Programme (EAP).
- Performance recognition and rewards.
- Supportive and collaborative team environment.
Skills: it, customer service, training, management, troubleshooting, it service
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