Métier
IT Service Desk Engineer & Applications Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
IT Service Desk Engineer & Applications Manager
Department: Information Technology
Reporting: CFOO
Location: London
About the Role
We are looking for a proactive and technically capable IT Service Desk Engineer & Applications Manager to support and enhance our core business systems across Head Office and our retail operations.
This role is responsible for maintaining and improving key business applications, including Brightpearl, Shopify, PLM, Microsoft 365, and other integrated systems, ensuring they operate effectively to support business growth and operational efficiency.
Working closely with Finance, Operations, Product Development, Logistics, Retail, Wholesale, and E-commerce teams, you will troubleshoot technical issues, deliver system improvements, manage integrations, and identify opportunities to automate processes and enhance data quality.
This is an excellent opportunity for someone who enjoys solving technical and business challenges and wants to play a key role in the company's digital transformation.
Key Responsibilities
IT Support & Service Delivery
- Provide first and second-line IT support to Head Office and retail stores, ensuring a high level of customer service.
- Diagnose, troubleshoot and resolve hardware, software, and network issues across the business.
- Manage incidents and service requests through to resolution, ensuring clear ownership and communication throughout.
- Support Windows operating systems, Microsoft 365, Google Workspace, Active Directory/Entra ID, printers, mobile devices, and networking.
- Support retail technology including EPOS systems, payment terminals, scanners, label printers, and store infrastructure.
- Build, configure, and deploy laptops, desktops, and mobile devices for new starters and existing users.
- Maintain accurate documentation, knowledge base articles, and standard operating procedures.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Business Systems & Applications
- Act as the first point of contact for business applications, including Brightpearl, Shopify, PLM, Microsoft 365, WMS, and other core business systems.
- Support users across Finance, Operations, Product Development, Wholesale, Retail, and E-commerce.
- Troubleshoot application issues and work with third-party vendors to resolve complex technical problems.
- Manage user access, permissions, and security across business applications.
- Assist with system configuration, testing, and deployment of new features and releases.
Systems Development & Continuous Improvement
- Identify opportunities to improve business processes through technology and automation.
- Gather business requirements from stakeholders and recommend system enhancements.
- Support the implementation of new systems, integrations, and digital transformation initiatives.
- Participate in User Acceptance Testing (UAT) and ensure solutions meet business requirements.
- Develop and maintain system documentation, process maps, and training materials.
Systems Integration
- Support and monitor integrations between Shopify, Brightpearl, PLM, WMS, Microsoft 365, and other business applications.
- Assist in diagnosing data flow, interface, and integration issues.
- Work with external software providers and implementation partners to deliver enhancements and system improvements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Project Support
- Support IT and business transformation projects from planning through to implementation.
- Coordinate system upgrades, software deployments, and change requests.
- Contribute to the successful delivery of technology projects on time and within budget.
We Would Like To Meet Someone Who Is
We’re not looking for someone who has memorized definitions — we want someone who can break down and solve problems logically.
Technical Skills (Core Requirements)
- Minimum 4+ years in a Service Desk / Desktop Support role
- Strong working knowledge of:
- Microsoft 365 and Google (Exchange, Outlook, Teams issues)
- Basic networking concepts and troubleshooting
- DNS, DHCP, IP addressing, VPNs
- Experience diagnosing issues such as:
- User can’t access a system, where do you start?
- Device connected to Wi-Fi but no internet
- Outlook not syncing or sending emails
Technical Mindset (What Sets You Apart)
- Able to explain how things work (not just what they are)
- Comfortable troubleshooting step-by-step:
- Identifying symptoms
- Testing hypotheses
- Isolating root cause
- Understands when to go deeper vs escalate
- Curious and proactive — not reliant on scripts
Desirable (Not Essential, But Strong Advantage)
- Experience in a retail or multi-site environment
- Exposure to:
- Azure / Entra ID
- Endpoint management (Intune, SCCM)
- EPOS or store systems
- Basic PowerShell or scripting knowledge
- Experience working with fresh service tools (e.g. Jira, ServiceNow)
Benefits
- Competitive salary and benefits package
- 5 days in London-based office
- Holiday allowance
- Pension scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location