Workplace IT Technologies Limited
IT Service Desk Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Second Line Service Desk Engineer
Location: Home / King’s Lynn (Hybrid)
Salary: £30,000 – £35,000 per annum (DOE)
Hours: Monday to Friday, 9:00am – 5:30pm
About Workplace IT
Workplace IT provides Co-Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
We are seeking a Second Line Service Desk Engineer to join our growing technical service team.
This position focuses on resolving technical issues, supporting clients infrastructure, and ensuring exceptional service across Microsoft 365, Azure, Intune, and client network environments.
You will work across a variety of support tickets requiring investigation and analysis, collaborating closely with our clients internal IT Teams, vendors such as Microsoft, TrendMicro and Draytek as well as our own team.
Key Responsibilities
- Troubleshoot and resolve technical problems across Microsoft 365, Azure AD, and Intune.
- Support and manage MFA configurations, conditional access, and security baselines.
- Diagnose and resolve issues with Ubiquiti (Unifi) Wi-Fi and switch networks.
- Configure and support Draytek routers and firewalls.
- Collaborate with clients internal IT teams and technology vendors.
- Maintain detailed, real-time ticket documentation using our PSA system ConnectWise.
- Follow strict SLA (Service Level Agreements) and client processes.
- Collaborating with our service coordinator team (Dispatcher) to manage ticket progress.
- Contribute to the knowledge base and process improvement initiatives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
- Proven experience in a Second Line or higher IT support role.
- Strong knowledge of Microsoft 365, Intune, Azure AD, and MFA.
- Hands-on experience with Ubiquiti (Unifi) Wi-Fi and switching.
- Configuration and troubleshooting skills with Draytek routers / firewalls.
- Confident communicator with excellent written and verbal skills.
- Analytical, methodical, and focused on delivering consistent exceptional service.
- Experience working in an MSP or multi-client IT environment preferred.
Why Join Us
- £30,000–£35,000 basic salary (DOE)
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Hybrid working model
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working Location
Based at our modern innovation centre just off the A47 in King’s Lynn with easy access to Norwich, Cambridge and Peterborough.
- Typically, one anchor day per week in the King’s Lynn office with the Service Desk team
- Remaining days office or home working (subject to business needs)
- Additional days in the King’s Lynn office maybe required based around customer needs.
Interview Process
- 30-minute Microsoft Teams interview
- 60-minute face-to-face interview (King’s Lynn) with scenario testing
- 60-minute online team alignment assessment and DBS checks
Induction
The successful candidate must be happy to spend their first two weeks in our King’s Lynn office.
Workplace IT Technologies Limited
1 Innovation Drive
King’s Lynn Innovation Centre
King’s Lynn
Norfolk. PE30 5BY
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills