SThree
IT Service Desk Engineer
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We’re looking for a passionate IT Service Desk Engineer to join our Technology team in London and play a key role in delivering exceptional support across our organisation.
If you’re customer-focused, thrive in a fast-paced environment, and enjoy solving technical challenges—this could be the perfect opportunity for you!
About the Role
As an IT Service Desk Engineer, you’ll provide 1st and 2nd line support across a wide range of IT services and infrastructure. You’ll take ownership of incidents end-to-end, ensuring users receive efficient and effective support while maintaining a high professional standard. This is a hands-on role, combining remote troubleshooting with on-site support in London, plus occasional travel to other UK offices.
What You’ll Be Doing
- Deliver 1st & 2nd line support across IT systems and services
- Manage incidents from initial logging through to resolution
- Troubleshoot hardware, software, AV, telephony & conferencing issues
- Support laptops, peripherals, and user provisioning processes
- Collaborate with 3rd line teams and external vendors when needed
- Maintain accurate documentation and contribute to knowledge base improvements
- Monitor systems, resolve alerts, and ensure smooth IT operations
- Support office IT projects, upgrades, and asset management processes
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What We’re Looking For
Experience & Knowledge
- Strong experience in a corporate IT support environment
- Expertise in Microsoft technologies (O365, Teams, operating systems)
- Familiarity with device management tools such as In tune
- Understanding of networking, telephony, and AV systems
- Experience supporting end users and managing knowledge documentation
Key Skills
- Excellent communication and stakeholder management
- Strong problem-solving and structured troubleshooting approach
- Ability to manage multiple priorities effectively
- High attention to detail with a proactive mindset
- Passion for delivering outstanding customer service
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Bonus Skills (Nice to Have)
- Cisco networking experience
- Exposure to Microsoft Power Platform
Qualifications
- Degree in a Technology-related field (preferred)
Why join us?
You’ll be part of a collaborative Service Delivery team where your input is valued, and you’ll have the opportunity to:
- Work across a broad and varied technology landscape
- Contribute to continuous improvement of IT services
- Develop your technical and customer-facing skills
- Play a key role in shaping user experience across the business
Location
- London
Hours: 37.5 per week
Minimum of 3 days in office required
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