Sheffield Teaching Hospitals NHS Foundation Trust
IT Service Desk Technician
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**THIS VACANCY MAY BE CLOSED EARLY DUE TO THE HIGH VOLUME OF APPLICATIONS RECEIVED ***
We regret that having reviewed this post, it does not meet the legal requirements to qualify for skilled worker visa sponsorship and, therefore, any applicants for this post must have the legal right to work in the UK via another form of visa status. We will not be able to progress any applications from individuals who do not confirm that they have that right in their application.
About the Role
An opportunity has arisen for an IT Service Desk Technician to work in conjunction with the Trust’s existing support teams to provide a 24 hours Service Desk cover, 7 days per week and 365 days a year, on site and on a rota basis. The rota is based on the continental shift model, so the successful applicant will be required to work 2 types of 12 hour shifts: 05:45am to 18:15pm and 17:45pm to 06:15am on a rota basis which will also include 1.5hrs worth of breaks and a short 8 hours shift every 4 weeks.
Key Responsibilities
- Provide technical support from our on-site offices, for all Trust sites
- These include the existing campuses; namely: Northern General Hospital, Royal Hallamshire Hospital, Jessop Wing, Charles Clifford Dental Hospital and Western Park Hospital as well as our community based sites which have transitioned under the management of the Trust’s IT Support service.
- Applicants must have knowledge and experience of Microsoft desktop, server environments and network technologies
- Provision of on-site, 1st and 2nd line technical support for all our services with the knowledge and skills to provide first-time-fix call resolution
- Recording, triaging and classification of Incidents & Service Requests using the ITIL incident management process
- Management of High Severity Support Incidents and communication with end users relating to the availability of the live service
- Desktop support and troubleshooting
- Liaising with 3rd party vendors and on-call teams to escalate and resolve incidents
- Hardware and software installations
- Supporting mobile devices (such as Mobile phones, tablets and laptops)
- Participate in projects as required
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Job Details
This Vacancy is advertised on a permanent and full time basis.
About the Trust
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
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About the Informatics Directorate
The Informatics Directorate is responsible for developing the Trust’s Information, Communication and Technology Strategy and for delivering the information systems development programme. It ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance and performance management.
Supporting over 16,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework and has a number of mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Our 24x7 teams are required to work on site to centrally support our Trust users IT needs.
Contact Information
For further details / informal visits contact:
- Name: Florence Audinet
- Job title: IT Service Desk Manager
- Email address: f.audinet@nhs.net
- Telephone number: 01142715369
Please contact via emails or Teams
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