Michael Page
IT Service Management Consultant - 1 year FTC
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Shape and modernise enterprise IT service operations
Drive automation, AI, and ITIL best practices
About Our Client
Our client is a highly respected investment organisation committed to operational excellence, innovation, and technology-driven transformation. Working within a regulated environment, the business continues to invest in modern platforms, governance frameworks, and digital capabilities to support future growth.
Job Description
- Design, implement, and optimise ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management.
- Configure and enhance ITSM workflows, service catalogues, SLAs, approvals, and integrations across enterprise platforms.
- Drive automation initiatives and leverage AI capabilities to improve service delivery and reduce manual effort.
- Manage CMDB governance, configuration data quality, and IT asset lifecycle management activities.
- Develop performance dashboards, reporting frameworks, and continuous improvement programmes that enhance operational maturity.
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The Successful Applicant
- 3-5 years' experience within IT Service Management, IT Operations, or ITSM Consulting environments.
- Strong knowledge of ITIL best practices and service management frameworks.
- Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, or similar tools.
- Understanding of CMDB administration, IT asset management, governance controls, and process documentation.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, with ITIL Foundation certification strongly preferred
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What's on Offer
- Opportunity to contribute to a major technology transformation within a leading investment organisation.
- Exposure to automation, AI-driven service management, and enterprise-scale technology initiatives.
Contact
James Jefferson
Quote job ref: JN-072026-7073934
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