Synergy
IT Services Associate
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IT Services Associate Job Description (UK)
Role Title
IT Services Associate, London UK
Role Purpose
The IT Services Associate is primarily based at Synergy’s Pall Mall clubhouse location, a multi-purpose client-facing environment that serves as the operational hub for logistics, field services coordination, meetings and events. The role combines stock management, logistics, device deployment, user onboarding/offboarding, workplace stewardship and supervised field engineering activities, while providing a structured pathway towards a Field Services Engineer position.
Core Responsibilities
- Maintain a clean, organised and client-ready workspace
- Courier hardware, equipment and spares to client sites across London
- Assist engineers with workstation, laptop and peripheral deployments
- Support 5G router installations and basic hardware troubleshooting under supervision
- Attend client sites to assist Synergy engineers and chaperone third-party suppliers
- Assist with scheduled user onboarding and offboarding activities
- Maintain accurate and timely records, asset tracking and operational documentation
- Study towards CompTIA A+ certification and engage in regular mentoring sessions
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Performance Expectations (Role Alignment & Success Criteria)
- Demonstrates reliability, punctuality and professionalism
- Acts as an ambassador for the Synergy brand, projecting a positive image at all times
- Maintains accurate stock and delivery records
- Provides excellent customer service to users and clients
- Shows continuous improvement in technical knowledge and capability
- Demonstrates progress through the career pathway towards Field Services Engineering
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Working Pattern & Requirements
- Full-time position
- Primarily London-based with travel to client sites
- Professional presentation and strong communication skills required
- Eligibility to work in the UK
Progression Indicators
Progression path:
- Phase 1: Clubhouse Operations
- Phase 2: Logistics & Asset Management
- Phase 3: Field Services Assistant
- Phase 4: User Lifecycle Services
- Phase 5: User Enablement
- Phase 6: Junior Field Engineer
- Phase 7: Field Engineer
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