Robert Half
IT Services Delivery Coordinator
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IT Services Delivery Coordinator
Robert Half Technology are assisting a leading provider of aviation and emergency response services to recruit an IT Services Delivery Coordinator on a 6-month contract. UK Remote. ASAP Start.
Role
The IT Services Delivery Coordinator will coordinate the delivery of IT projects, system enhancements, and service improvements across critical operational environments.
- Act as the key liaison between business stakeholders, IT teams, and third-party suppliers, ensuring requirements are captured, communicated, and delivered effectively.
- Support project planning, tracking milestones, managing dependencies, and maintaining project documentation and reporting.
- Coordinate change management activities, including impact assessments, scheduling, implementation tracking, and stakeholder communications.
- Provide technical support for business-critical IT systems, assisting with deployments, troubleshooting, and issue resolution to maintain service continuity.
- Assist in the creation of project documentation, including business requirements, Statements of Work (SoWs), project plans, and service transition documentation.
- Monitor and report on project progress, service performance, KPIs, and operational metrics to support continuous improvement.
- Coordinate user onboarding, access provisioning, and operational readiness activities in line with project delivery timelines.
- Support training, user engagement, and adoption of new systems and technology solutions.
- Maintain documentation, knowledge articles, and process guides to ensure consistent service delivery and knowledge sharing.
- Collaborate during major incidents and service restoration activities, ensuring effective communication across technical and business stakeholders.
- Support resource planning and coordinate activities across multiple IT initiatives to ensure successful delivery.
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Profile
The IT Services Delivery Coordinator will have a Bachelor's degree in Computer Science, Information Technology, or a related discipline, with at least 3 years' experience in an IT Service Delivery, IT Project Coordination, or IT Support role.
- Experience supporting IT services within aviation, emergency services, government, defence, or other safety-critical operational environments is highly desirable.
- Strong understanding of IT service delivery, project coordination, and stakeholder management.
- Working knowledge of cloud technologies, including Microsoft Azure and AWS.
- Experience working with SaaS platforms and enterprise IT environments.
- Good understanding of ITIL practices, including Incident, Request, and Change Management, with exposure to ITSM platforms such as ServiceNow beneficial.
- Ability to translate business requirements into practical technical and service delivery outcomes.
- Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Understanding of cybersecurity principles, regulatory compliance, and data protection best practices.
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Company
A global provider of aviation, emergency response, and mission-critical operational services supporting government and commercial organisations worldwide.
- Fully remote UK contract with occasional international travel.
- Opportunity to support critical IT service delivery and technology projects within a highly regulated operational environment.
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