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IT Solutions Technician Apprentice
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IT Solutions Technician Apprenticeship
This role will support the design, implementation and maintenance of digital solutions that improve operational efficiency across Customer Service. The apprentice will help identify business problems, develop technical solutions and support projects that automate processes, improve reporting and enhance customer service operations.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you'll do at work:
- Support the development, testing and deployment of IT and automation solutions.
- Assist with Power Automate workflows and integration between Microsoft applications.
- Support Power BI reporting solutions and data connectivity.
- Assist with SharePoint, Forms and Microsoft 365 solution development.
- Participate in solution design, requirements gathering and documentation.
- Create and maintain technical documentation, SOPs and user guides.
- Support testing activities and issue resolution.
- Contribute to AI and digital innovation initiatives using Microsoft technologies.
- Ensure solutions comply with governance, security and GDPR requirements.
- Deliver multiple Power Automate workflows that remove manual activities.
- Support implementation of digital solutions used by operational teams.
- Develop technical and user documentation for deployed solutions.
- Contribute to reporting and dashboard improvements.
- Complete an apprenticeship project demonstrating measurable business benefit.
- Continuously grow and focus on personal development.
Where you'll work
Maxis 2 Western Road
Bracknell
RG12 1RT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
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Training schedule
- You will undertake the IT solutions technician Apprenticeship over 18 months.
- Your training will be a combination of on-the-job training and off-the-job learning via online classes and workshops with the Education and Training Board.
- You will be released from the workplace to participate in the online classes.
- You will be assigned a dedicated workplace mentor who will be there to support you throughout the programme offering guidance and making sure that all aspects of your learning follow the structured training plan.
- This is an “earn and learn” programme and upon successful completion you will gain a recognised Level 3 IT solutions technician qualification and will be eligible to progress on to higher levels.
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Right to work in the UK.
- Experience with Microsoft Office 365 Suite, including Excel, Word, PowerPoint.
- Strong interest in technology, digital transformation and automation.
- Good communication and teamwork skills.
- Analytical thinker with structured problem-solving capability.
- Desire to learn about AI, cloud services and IT solution delivery
- A willingness to learn new technologies and develop technical skills.
- Drive to achieve a professional IT solutions technician qualification (Level 3).
- Ability to work both alone and as part of a team.
- A positive attitude and eagerness to take on new challenges.
- A proactive approach to learning and continuous personal development.
- Creative thinker able to approach tasks with “fresh eyes”.
- Any previous experience (work, volunteering, hobbies, or personal projects) involving IT or technology would be beneficial.
Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.
We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable.
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Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realise ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.
Inclusion and Equality
Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.
https://www.panasonic.com/uk/corporate/careers.html (opens in new tab)
Benefits include generous employer pension contributions, flexible working arrangements, private healthcare, 25 days of holiday, two paid volunteering days, access to comprehensive wellbeing resources, and a generous discount at our staff shop.
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
What you'll gain
- Upon successful completion the candidate will gain a recognised Level 3 IT solutions technician qualification.
- Gain knowledge of cloud technologies and Microsoft 365 services.
- Build automation solutions using Power Platform technologies.
- Understand testing, change management and deployment processes.
- Power Platform Developer.
- IT Solutions Analyst.
- Business Systems Analyst.
- Digital Transformation Specialist.
- Level 4 or Level 5 Digital / Technology Apprenticeship.
Contact for this apprenticeship
PANASONIC UK, A BRANCH OF PANASONIC MARKETING EUROPE GMBH
Rav Sangra
recruitment@panasonic.co.uk
The reference code for this apprenticeship is VAC2000047787.
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