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IT Solutions Technician Apprentice (L3) – Habs School – Elstree, WD6 3AF – £18k p/a – 37.5hrs/w
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IT Solutions Technician Apprenticeship
We are seeking a motivated and enthusiastic individual to join our IT Services team as an apprentice. While studying for a Level 3 IT Solutions Technician qualification, you will gain practical experience in providing first-line technical support, maintaining IT equipment and systems, and assisting with projects across both schools.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an excellent opportunity for someone with a passion for technology to develop their skills in a professional, supportive environment, working alongside experienced IT professionals and supporting a dynamic educational community.
Key responsibilities:
-
First-line Support
- Respond to IT support requests from staff and students via our helpdesk system, email, or in person
- Troubleshoot and resolve issues with hardware, software, and network connectivity
-
Equipment Setup & Maintenance
- Install, configure, and test IT equipment, including PCs, laptops, printers, projectors, and interactive whiteboards
- Assist with regular maintenance tasks to ensure equipment and systems remain reliable and secure
-
User Support & Training
- Provide guidance to staff and students on the use of school systems and applications
- Support the induction of new staff with IT systems and processes
-
System Administration
- Assist in managing user accounts, permissions, and email systems
- Help maintain accurate asset registers and records of repairs or replacements
-
Project Support
- Participate in IT improvement projects such as upgrades, deployments, and system migrations
- Assist in testing new software and hardware solutions
-
Health & Safety / Compliance
- Follow data protection and safeguarding policies at all times
- Ensure IT equipment is handled safely and securely
Where you'll work
Butterfly Lane
Elstree
Borehamwood
Hertfordshire
WD6 3AF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
- Expected duration: 16 months
- Apprenticeship level: Level 3 (Advanced)
- Programme: IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
Essential qualifications
- GCSE in:
- English (grade 4 (C))
- Maths (grade 4 (C))
Desirable qualifications
- GCSE in:
- Computer Science/IT (grade 4 (C))
- A Level in:
- Computer Science/IT (grade C)
- BTEC in:
- Computer Science/IT (grade Pass)
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Interest in IT
- Desire to Learn and Develop
- Willingness to Travel
Other requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. You must also meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years.
- Hold a valid residency status.
- Have the right to work in the UK.
About this employer
Haberdashers’ Elstree Schools comprise Haberdashers’ Boys’ School and Haberdashers’ Girls’ School, two independent day schools for students aged 4 to 18, set on a beautiful 100-acre campus in Elstree, Hertfordshire, just 14 miles from central London. We pride ourselves on delivering an outstanding education in a stimulating, supportive, and inclusive environment. Our IT team plays a vital role in enabling innovative teaching and learning, maintaining robust systems, and ensuring staff and students have access to the tools they need to succeed.
https://www.habselstree.org.uk/boys/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000050864.
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