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IT Solutions Technician Apprenticeship at North Walsham High School
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IT Solutions Apprentice
We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Maintain reliable internet and network connectivity across the Trust
- Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
- Install and configure hardware/software on workstations and devices
- Set up and manage user accounts in Microsoft 365, MIS, and other systems
- Maintain and contribute to an IT knowledge base for future problem-solving
- Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
- Carry out routine maintenance, replace consumables, and complete minor repairs
- Keep accurate inventories and security mark equipment
- Monitor and maintain network security, ensuring safe and appropriate use
- Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
- Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
- Set up and operate AV equipment for assemblies, school events, and performances
- Film, edit, and produce video content for internal and external use
- Liaise with suppliers for AV equipment hire or purchase
- Provide technical support for IT-related projects across the Trust.
- Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
- Assist with examination material preparation and submission
Skills, qualities and Desirable knowledge:
- Passion for technology and problem-solving
- Strong communication and interpersonal skills
- Organised, adaptable, and able to prioritise tasks
- Able to work independently and as part of a team
- A calm, helpful, and customer-focused approach
- Microsoft 365, Microsoft Office, and basic networking
- Active Directory and Adobe Creative Cloud
- Hardware assembly, maintenance, or upgrades
- AV equipment setup and video editing
Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary
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Where you'll work
Spenser Avenue
North Walsham
NR28 9HZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
IT Solutions Technician Level 3.
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4 or Level 2 equivalent)
- Maths (grade A*-C/9-4 or Level 2 equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
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Other requirements
Pre-employment checks
Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'
The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance
Inspire ATA
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
https://www.inspire-ata.co.uk (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000049324.
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