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Job Description
We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.
Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.
Job Description
As an IT Support Specialist, you will provide expert tech support to our Directors and senior leaders, ensuring they stay connected and productive.
You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution. You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.
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In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business.
At times, you may also support the wider Business alongside 2nd and 3rd line support teams. We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times.
An on-site presence and travelling to other locations will be required.
Qualifications
- Experience supporting executive or VIP users
- Expertise in Windows 11 and Microsoft Office 365
- Hands-on support for PC, Mac, iOS, and Android
- Knowledge of anti-virus and security software
- Experience with Teams, Zoom, and video conferencing
- Ability to explain complex tech to non-technical users
- Focus on detail and accuracy under pressure
- Passion for continuous improvement and new technology
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Additional Information
- Diagnosing and resolving hardware and software issues
- Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems
- Managing workplace tech, including audio and visual setups
- Configuring consumer technology and IoT devices
- Providing on-call service when required
- Escalating to 3rd line support while keeping ownership of the issue
- Following and improving existing processes
- Maintaining an accurate asset inventory
- Supporting VIPs in completing technical and administrative tasks
- Working alongside third party companies as and when required
By applying to us, you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
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