Global Technology Solutions Ltd.
IT Support - 3rd Line - Trackside
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IT Trackside Support Engineer
Up to £42,000 DOE | Fixed-Term Contract
Brixworth F1
Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport?
We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments.
The Role
As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects.
Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects, and mentoring colleagues where required.
This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.
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Key Responsibilities
- Provide expert 3rd Line technical support across Trackside and Test Operations environments.
- Own incidents, requests, and escalations through to successful resolution.
- Deliver technical solutions throughout the ITIL service lifecycle.
- Act as a technical SME, supporting colleagues and key business stakeholders.
- Identify opportunities to improve IT services, processes, reliability, security, and performance.
- Ensure all work adheres to IT governance, security standards, and best practice.
- Build strong relationships with internal teams and third-party suppliers.
- Support operational and project-based activities while meeting demanding SLAs and deadlines.
- Champion service improvements and continual innovation.
Technical Skills & Experience
We're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:
- Windows 10 & Windows 11
- Mobile Operating Systems (iOS & Android)
- Microsoft Azure Stack
- Microsoft 365
- Multi-vendor hardware build, deployment, and break/fix
- Active Directory
- Group Policy Management
- Change Management
- Jira ITSM (or equivalent ITSM platform)
- Networking including TCP/IP, DNS, DHCP, WAN, LAN, and VLAN
- Cloud and physical storage technologies
- Performance monitoring, availability monitoring, and restoration
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23+ years' experience in a senior IT Support / 3rd Line Support role or equivalent
Qualifications
Essential:
- ITIL Foundation (v3 or v4)
- CCNA certification or equivalent networking knowledge
- Degree or equivalent commercial experience
Desirable:
- Microsoft Certifications
- CCNA Certification
- Previous Formula 1 Trackside experience (or similar high-performance environment)
- A genuine passion for Formula 1 and Formula E
About You
You'll be:
- Adaptable and able to thrive under pressure
- Resilient and capable of making quick decisions in fast-paced environments
- Customer-focused with excellent communication skills
- Detail-oriented with a commitment to quality
- Approachable and collaborative
- Skilled at analyzing technical issues and identifying effective solutions
- Passionate about technology and motorsport
What's on Offer?
- Salary up to £42,000 DOE
- Opportunity to support world-class motorsport operations
- Exposure to cutting-edge technologies
- A varied role combining operational support and technical projects
- Work within a highly skilled, collaborative IT team
- Excellent opportunity to develop specialist Trackside IT expertise
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