Natural Innovations
IT Support & Administration Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Bringing excitement and inspiration to the menu since 2002.
We are the UK's leading supplier of added-value plant-based ingredients. Immersed in the latest food trends, we transform vegetables into irresistible, exciting, and inspired ingredients.
Through innovation and outstanding service, we collaborate with world-leading food service brands, chilled food manufacturers, and recipe box operators to help put vegetables where they belong - at the heart of the menu.
From our innovation chefs and new product development team to our operations experts, it’s our incredible people who have shaped us into innovative tastemakers. Their hard work and genuine passion for food allow us to create high-quality, bespoke food that transform our customers’ menus.
Position:
By developing knowledge through experience working in the NI IT Department and from training/mentoring from the IT Manager carry out the following duties.
- To provide level 1 support for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.
- To carry out IT administration tasks for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.
- To create and update IT Department COPS and IT Department documentation, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.
- To ensure that IT COPS/procedures are adhered to.
- To deputise for the IT Manager whilst the IT Manager is on holiday, working offsite or off work ill.
- To help to improve the service levels that are provided by the IT Department.
- Management of any assigned IT projects.
- To assist with the management of IT suppliers and IT Managed Service Provider.
- To learn how to setup or modify EDI messages with external partners and to troubleshoot EDI problems, supported IT Manager, ERP partner, and EDI Managed Service Provider.
- May source and create IT purchase requisitions and submit for approval and PO creation.
- Required to work out of normal office hours for critical out of hours support, normal frequency expected to be less than 7,5 hours per month. Assisted by Managed Service Provider and with support of NI IT team members when needed.
- To ensure that good practice is followed regarding IT legality, for example only install software that is legal to be installed.
- To ensure good practice is followed regarding IT security and cyber security, for example ensure that anti-virus protection and email protection is installed on company hardware/email accounts.
- To help to improve the service levels that are provided by the IT Department.
- Support the main objectives of the IT Department and in doing so perform any reasonable duty as requested by the IT Manager or SLT.
- Promote a happy and enthusiastic working environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements:
Qualifications
Preferably educated to degree/HND level in an IT/computer based subject.
Experience
Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: Windows Servers, PC/Laptop operating systems, software and hardware support and fault diagnostics/resolution, DHCP, DNS, LAN network infrastructure, and Microsoft Office 365.
Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: MS-Exchange Server, VMware, Cisco wifi equipment, VOIP telephone systems, wifi barcode scanners/printers, laser printers, Veeam backup, CCTV systems, firewalls, and mobile phones.
Basic knowledge advantageous but not essential regarding EDI concepts.
Advantageous but not essential to have previous hands on experience in an IT department in a commercial environment.
- Good communication skills, both oral and written.
- Basic knowledge advantageous but not essential regarding purchase skills.
- Basic knowledge of ERP system concepts is advantageous but not essential.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location