AgileGrid Solutions
IT Support Analayst
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About The Company
CBSbutler Holdings Limited, trading as CBSbutler, is a reputable and rapidly growing professional services and accountancy firm ranked among the Top 35 in its industry. The company is renowned for its commitment to excellence, innovative solutions, and fostering a collaborative work environment. With a strong focus on delivering high-quality services to its clients, CBSbutler prides itself on maintaining a dynamic and inclusive workplace that encourages continuous learning and professional development. The organization values integrity, customer-centricity, and technological advancement, making it an ideal place for ambitious IT professionals to grow their careers.
About The Role
The 1st Line Support Analyst role at CBSbutler is a vital position within the IT support team, based in Oxford with a hybrid working arrangement. This is a full-time, permanent position designed for individuals who are eager to develop their technical skills and advance their careers in IT support. As the first point of contact for IT-related issues, you will play a crucial role in ensuring smooth and efficient technology operations across the organization. Your primary responsibilities will involve providing friendly, professional, and effective technical assistance to users, resolving a wide range of hardware, software, and network issues, and supporting ongoing IT projects.
This role offers an excellent opportunity to work in a dynamic environment where your technical expertise will directly impact the productivity and satisfaction of colleagues. The position also provides a pathway for career progression within the company's expanding IT department, with access to ongoing training and development programs tailored to enhance your skills and knowledge.
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Qualifications
To succeed in this role, candidates should possess the following qualifications:
- 1-2 years of experience in 1st Line IT Support or a Service Desk environment
- Basic experience with Active Directory management and access control
- Familiarity with ITSM platforms such as ServiceNow, Freshservice, or Jira Service Management
- Strong troubleshooting skills across hardware, software, and basic networking issues
- Excellent communication skills, with the ability to explain technical issues clearly to non-technical users
- High attention to detail and strong organizational abilities
- Proficiency in Excel and a quick learner capable of adapting to new systems and technologies
- A proactive, positive, and collaborative approach to team working and problem-solving
Responsibilities
The successful candidate will be responsible for a variety of tasks, including:
- Providing first-line technical support to end-users, resolving issues related to hardware, software, and user accounts
- Managing IT support tickets from initial logging through to resolution, ensuring timely and effective responses
- Supporting Active Directory operations, including user account management and access requests
- Assisting with device provisioning, configuration, and deployment processes
- Prioritizing incidents based on SLAs and escalating complex issues to the appropriate teams
- Participating in IT upgrades, system deployments, and technology projects to enhance service delivery
- Maintaining accurate and up-to-date IT records, documentation, and asset inventories
- Monitoring and reporting potential security incidents or risks to ensure compliance and safeguard company data
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Benefits
CBSbutler offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. Benefits include competitive salary packages, flexible hybrid working arrangements, and opportunities for ongoing training and certification. The company promotes a positive work environment with a focus on work-life balance, employee recognition programs, and collaborative team activities. Additionally, employees have access to career development pathways, enabling them to progress within the organization and expand their technical expertise.
Equal Opportunity
CBSbutler is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. Our hiring practices are designed to ensure fairness and equal opportunity for everyone, and we are dedicated to creating an environment where all employees can thrive and contribute to our continued success.
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