BAM Civil
IT Support Analyst
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About BAM
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability, or other characteristics.
About the role
BAM UK & Ireland are seeking an IT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This role is open to both graduate and experienced candidates. You must have a full Irish driver's license, as frequent travel is required.
This is a full-time position based in our Kill head office.
What’s in it for you?
We are committed to our employees and offer strong competitive salaries along with great benefits.
- 8% pension contribution.
- Private Health Insurance.
- Dental Plan.
- 26 days annual leave, incremental with years of service.
- 2 Wellbeing days annually.
- Paid maternity & paternity leave.
- Learning & Development opportunities - internal progression is encouraged and fostered.
- Company vehicles (role dependent).
- And many more great perks.
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Making Possible
Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilizing our ITSM solution, ServiceNow.
- Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs.
- Maintain a high standard of customer service to deliver this support to our business.
- Create, log, update, prioritize, and resolve incidents or service requests.
- Support and collaborate with colleagues, sharing workload and knowledge.
- Work with the rest of IT Services on improvements to the services we provide.
- Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices.
Your technical responsibilities will include providing 2nd line support in areas such as:
- Office 365 administration and troubleshooting including MFA.
- Installation and diagnosis of company-approved software.
- Supporting projects regional office and site print solutions.
- Investigation and triage of network faults; notify Infrastructure when required.
- Hardware & Software troubleshooting.
- Triage incidents and reassign them via agreed escalation paths as required.
- Supporting JVs that are utilizing BAM UK & I services.
- Building laptops using Autopilot.
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Your technical responsibilities
- Previous ITSM experience.
- Strong network fundamentals including VPN troubleshooting.
- Azure Entra ID/Active Directory Administration.
What do you bring to the role?
- ITIL foundation qualification or good sound knowledge.
- Experienced in Windows 10 and 11.
- Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions.
- Office 365 experience would be beneficial.
- Understanding of VPN, WAN, and LAN plus diagnosing faults.
- Strong focus on customer service with the ability to manage customer expectations, prioritize conflicting demands, and resolve customer tasks via our AskIT ServiceNow system.
- Highly motivated with a flexible approach.
- A willingness to continually develop levels of knowledge.
- Ability to support staff at different levels of ICT knowledge and experience.
- Excellent time management and organizational skills with the ability to achieve results.
- Full driving license.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to let us know.
Click the link to apply and Join us in making possible.
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Please note, CV's will not be accepted directly by email.
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