Venesky Brown
IT Support Analyst
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Venesky-Brown’s client, a public sector organisation in Haddington, is currently looking to recruit an IT Analyst for an initial 8 week contract on a rate of £200/day (Inside IR35). This role will be based onsite in Haddington.
Responsibilities:
- Work on BAU (Business As Usual) incidents and requests within our ticketing system to clear off current backlog.
- Work hand in hand with Senior IT Analyst (EUP) and IT Technician (EUP) to carry out hardware refresh duties.
- Provide Level 1 and 2 support for calls relating to the Corporate End User Estate.
- Assist with the work of IT colleagues running the IT Service Desk.
- Monitor systems for critical and important patch notices, and escalate to senior members of EUP.
- Complete tasks passed on from senior members of EUP to aid in planned works.
- Update Microsoft Endpoint Manager & Intune managed applications if required.
- Aid in fit-out of End User Equipment during office refurbishment.
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Essential Skills:
- Relevant HNC and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Experience of providing IT Support directly to customers.
- Experience of using appropriate tools to provide IT support.
- Experience of using Config Manager for building endpoints
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Desirable Skills:
- Experience of working in an ITIL based IT environment.
- Experience of working on an IT Service Desk.
- Experience of providing Enterprise wide IT support in a large organisation.
- Good customer service skills and experience.
If you would like to hear more about this opportunity please get in touch.
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