Netrolynx AI
IT Support Analyst
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About The Company
Our client is one of the UK's leading designers, manufacturers and distributors of licensed home and lifestyle products, partnering with many of the world's biggest entertainment, gaming, fashion and children's brands. With over 20 years of success, they have built an outstanding reputation for designing and delivering innovative, high-quality products for major retailers across the UK and internationally.
As a privately owned business with an entrepreneurial culture, they combine the agility of a growing company with the scale and expertise to work with globally recognised brands. Continued investment in people, technology and digital transformation makes this an exciting time to join a collaborative business where your ideas are valued, innovation is encouraged and you can genuinely influence the future of IT.
About The Role
Reporting to the IT Infrastructure Engineer, you'll play a key role in delivering first and second-line IT support across the business, acting as the first point of contact for technical issues while helping to maintain a secure, reliable and high-performing IT environment. Supporting both on-premise and cloud-based technologies, you'll work across Microsoft 365, Hybrid Microsoft Entra ID (Azure AD), Windows Server and networking infrastructure, ensuring users receive a first-class support experience.
Alongside day-to-day support, you'll also contribute to infrastructure improvements, Microsoft 365 projects, security initiatives and the rollout of new technologies. This is an excellent opportunity for someone looking to broaden their technical skills and gain exposure to cloud technologies, infrastructure and project work within a growing business.
Qualifications
We're seeking candidates with at least 12 months' experience in an IT Support, Service Desk or IT Technician role who enjoy solving technical problems and providing excellent customer service. Candidates should have experience supporting Microsoft technologies and a solid understanding of desktop, infrastructure and networking fundamentals. A proactive, organised approach and effective communication skills are essential for managing multiple priorities and assisting users across the business.
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Ideal Candidates Will Have Experience With
- Windows 10 and Windows 11
- Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint and OneDrive)
- Microsoft Entra ID (Azure AD) and on-premise Active Directory
- Windows Server 2016/2019/2022
- DNS, DHCP, TCP/IP and VPN technologies
- Desktop, laptop and mobile device support
- User account administration and Group Policy
Experience With Any Of The Following Would Be Advantageous
- Microsoft Intune / Endpoint Manager
- Exchange Online administration
- Hyper-V virtualisation
- PowerShell scripting
- VLANs, switching and firewall technologies
- Conditional Access and Multi-Factor Authentication
- Cyber Essentials, ISO27001 or ITIL Service Management
Certifications from Microsoft, CompTIA or ITIL are welcome but not essential. The ideal candidate will possess a positive attitude, a willingness to learn, and a genuine passion for technology.
Responsibilities
- Provide first and second-line technical support to users across the business, both onsite and remotely.
- Diagnose and resolve hardware, software, Microsoft 365, networking and infrastructure issues efficiently.
- Manage incidents and service requests through the IT Service Desk, ensuring high-quality customer service and timely resolution.
- Administer user accounts, permissions and security groups within Active Directory and Microsoft Entra ID (Azure AD).
- Support Microsoft 365 technologies including Exchange Online, Teams, SharePoint and OneDrive.
- Configure and deploy desktops, laptops, mobile devices and related hardware.
- Assist with the administration and maintenance of Windows Server environments, including Active Directory, DNS, DHCP and Group Policy.
- Support networking infrastructure including LAN, WAN, Wi-Fi and VPN connectivity.
- Collaborate with third-party suppliers and internal stakeholders to deliver IT projects and infrastructure enhancements.
- Maintain accurate technical documentation, asset registers and knowledge base articles.
- Assist with user onboarding, IT inductions and ongoing security best practices.
- Contribute to continuous improvement initiatives aimed at enhancing the reliability, security and performance of the IT environment.
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Benefits
Our client offers a comprehensive benefits package designed to support professional growth and personal wellbeing. Employees can expect competitive salary packages, along with opportunities for ongoing training and certification. The company promotes a collaborative and inclusive working environment, encouraging innovation and the sharing of ideas.
Additional benefits include flexible working arrangements, pension scheme contributions, generous holiday entitlement, and access to health and wellness programs. The organisation values work-life balance and supports employees in their career development, providing opportunities for advancement within the company.
Equal Opportunity
Our client is committed to creating a diverse and inclusive workplace. They welcome applications from individuals of all backgrounds and experiences, and are dedicated to ensuring equal employment opportunities for all. They believe that a diverse workforce enhances innovation and reflects the communities they serve. All employment decisions are made based on merit, qualifications and business needs, without regard to race, gender, age, disability, religion or sexual orientation.
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