QA Apprenticeships
IT Support Analyst Apprentice
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measure2improve (m2i)
measure2improve (m2i), founded in 1996, specialises in simplifying complex data management challenges through innovative, web-based software solutions. Our solutions are designed to be intuitive and require minimal training, making them accessible on both Android and Apple devices.
Responsibilities:
- Provide first-line support to clients using measure2improve software, including logging, investigating and responding to support requests.
- Help triage issues by gathering clear information, screenshots and steps to reproduce before escalating where required.
- Assist with testing software updates, fixes and releases, recording results clearly and following internal processes.
- Support the team with change requests, including basic scoping, checking requirements and updating records/comments.
- Maintain accurate records in the Hub, including support updates, change notes and knowledge-base information.
- Work with implementation, support and development colleagues to understand client processes and resolve queries.
- Build knowledge of m2i.SHEQ, NHT and related systems while completing apprenticeship learning and training requirements.
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Required skills:
- Good written and verbal communication skills and a professional approach to client contact.
- Confident using computers, Microsoft Office and web-based systems.
- Good attention to detail, especially when recording information and following processes.
- Willingness to learn how software systems work and how to investigate issues logically.
- Organised and able to manage several tasks while asking for guidance when needed.
- Positive attitude, reliability and ability to work as part of a small team.
- Interest in software support, data, reporting or technology would be beneficial.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
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Working Hours:
- 35 hours per week, 8:30am - 5pm
Benefits:
- Structured apprenticeship training and workplace support.
- Opportunity to develop skills in software support, testing, client implementation and business systems.
- Annual leave entitlement plus bank holidays, with company Christmas closure arrangements where applicable.
- Supportive small-team environment with exposure to real client projects.
- Progression opportunities as skills and confidence develop.
Future Prospects:
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
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