NVS Group
IT Support Analyst
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IT Support Analyst
Job Title: IT Support Analyst
Reports to: IT Service Desk Manager
Department: IT
Business unit: NVS Group
Prepared by: IT Service Desk Manager
Date: November 2023
Main purpose of the role
IT service delivery including Incident, Problem, Change and Release Management processes along ITIL best-practice guidelines, focusing on break-fix and maintenance tasks as well as general user support.
Key Responsibilities
Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role
REQUIRED
- 2 years’ experience in a similar role
- Innovative by nature and happy to experiment with new technology solutions in controlled environments
- Thrive on delivering excellent customer experiences.
- Happy to share and move ideas forward.
- Problem solving ability
- Experience of working in a team
- Attention to detail
- Organizational skills, with the ability to prioritize without direction
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PREFERRED
- ITIL accreditation
- A-level educated (or equivalent)
- Experience of warehousing and distribution systems
- Experience within a GxP compliant environment
Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.
NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.
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