FindCore
IT Support Analyst – Fully Remote
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IT Support Analyst – Fully Remote
🏠 Location: Fully Remote – UK Based
💷 Salary: £28,000–£38,000, depending on experience
📅 Hours: Monday–Friday
The Opportunity
FindCore are thrilled to be assisting a well-established and growing business with the recruitment of an IT Support Analyst.
This is an excellent opportunity for an IT support professional to join a supportive technical team, providing remote assistance to users and helping ensure systems, software and equipment operate effectively.
Key Responsibilities
- Provide first-line technical support to users by telephone, email and remote-access tools
- Diagnose and resolve hardware, software and connectivity issues
- Log, manage and update support tickets accurately
- Set up user accounts, devices and system access
- Support Microsoft 365 applications and Windows environments
- Troubleshoot password, network and email-related issues
- Escalate more complex technical problems when required
- Maintain clear records of incidents, solutions and system updates
- Deliver a professional and helpful service to users
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Skills & Experience
- Good knowledge of Microsoft 365 and Windows operating systems
- Confident troubleshooting common hardware and software issues
- Strong communication and problem-solving skills
- Ability to explain technical information clearly
- Organised approach with good attention to detail
- Comfortable managing multiple support requests
- Able to work independently in a fully remote environment
- Relevant IT qualifications would be advantageous but are not essential
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What’s on Offer
- Salary of £28,000–£38,000, depending on experience
- Fully remote working
- Consistent Monday–Friday hours
- Supportive and collaborative technical team
- Ongoing training and professional development
- Opportunity to progress within a growing organisation
The closing date for applications is 14/08/2026. Applications will only be reviewed once the closing date has passed.
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